Assistant Chief Concierge

Role Overview

Assistant Chief Concierge at Wynn Al Marjan Island, a luxury integrated resort opening in 2027 in Ras Al Khaimah, UAE.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, located 50 miles from Dubai International Airport. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Facilities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Support the Chief Concierge in delivering Forbes Five-Star concierge operations and guest services. Supervise staff, handle complex guest requests, and maintain vendor relationships to ensure exceptional guest experiences consistent with Wynn brand standards.

Key Responsibilities

Operations & Supervision

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff, ensuring consistent service excellence.
• Support the Chief Concierge in scheduling, training, and performance evaluations.
• Step in as acting Chief Concierge during absences or peak periods.

Guest Services & Requests

• Handle complex guest requests, including transportation, reservations, and special arrangements.
• Ensure timely and accurate communication between guests and internal departments.
• Maintain updated knowledge of local attractions, events, and services.

Vendor & Relationship Management

• Maintain strong relationships with local vendors, restaurants, and service providers.

Quality & Compliance

• Ensure qualitative Forbes Five-Star standards are met.
• Uphold brand standards and ensure compliance with company policies.
• Monitor guest feedback and assist in implementing service improvements.

Qualifications & Experience

• Minimum 3–5 years of experience in concierge or guest services, with supervisory experience preferred.
• Prior experience and training with Forbes Travel Guide standards required.
• Membership of Les Clefs d'Or (Golden Keys) is highly desirable.

Skills & Competencies

• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are an asset.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and customer-focused attitude.

Additional Information

• Flexible schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and handling guest luggage or packages.
• Salary paid in Dirhams (AED).
• Excellent leave policy, healthcare package, life insurance, and incentive programs included.