Assistant - Billings and Collections

Role Overview

Assistant - Billings and Collections at Emarat - Emirates Petroleum Company P.J.S.C, supporting customer account management, billing operations, and receivables collection activities.

Company Overview

Emarat is a multi-channel power and energy company operating a network of service stations and fuel depots across Dubai and the Northern Emirates. The company serves millions of customers with petrol and LPG, fleet solutions, aviation fuel, and commercial fuel services. Emarat operates across Dubai, Ajman, Fujairah, Sharjah and surrounding locations, providing high-quality fuel, lubricants, car washing facilities, terminalling, bulk fuel logistics, and franchise opportunities. The company distributes LPG from bottling plants in Jebel Ali Free Zone and a distribution centre in Al Qusais, and operates modern terminals at Jebel Ali, Fujairah and Ras Al Khaimah. Emarat is committed to ethical operations, highest international and national HSE standards, and exceptional customer service across all operations.

Role Purpose

Support customer account management, billing operations, and receivables collection to optimize cash flow, minimize financial exposure, and maintain strong business relationships while delivering high-standard customer support.

Key Responsibilities

Account Management & Administration

• Maintain accurate customer records and account information.
• Support customer onboarding and account administration.
• Manage post-paid customer accounts.

Billing Operations

• Process invoices and payments.
• Prepare regular sales, revenue, and receivables reports to support business decision-making.

Collections & Follow-up

• Monitor outstanding balances.
• Follow up on overdue payments.
• Ensure timely collections.

Dispute Resolution & Inquiry Management

• Investigate and resolve billing disputes.
• Ensure timely resolution of billing inquiries.

Stakeholder Collaboration

• Work closely with Sales, Finance, and Customer Service teams.
• Engage directly with customers on billing and account matters.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, or a related discipline.
• 3–5 years of experience in billing, collections, accounts receivable, or a similar finance function.
• Professional certifications such as CPA, CMA, or equivalent are considered an advantage.

Skills & Competencies

• Detail-oriented and organized.
• Strong customer service orientation.
• Account and receivables management.
• Cash flow optimization.
• Financial analysis and reporting.