وصف الوظيفة
Role Overview
Assistant Banquet Manager at JW Marriott Marquis Hotel Dubai, located in Dubai, United Arab Emirates.
Company Overview
JW Marriott Marquis Hotel Dubai is a 5-star luxury hotel located in downtown Dubai on Sheikh Zayed Road. The hotel consists of two towers with 1,608 rooms and features 10 restaurants and lounges serving Japanese, Italian, Indian, and Thai cuisine. The property offers 80,000 square feet of adaptable event space, including a striking ballroom and outdoor venues. JW Marriott is part of Marriott International's luxury portfolio, comprising more than 100 properties in gateway cities and distinctive resort locations worldwide.
Role Purpose
Support banquet operations by ensuring exceptional guest experiences, maintaining high service and facility standards, and assisting in the management and development of banquet team members.
Key Responsibilities
Team Management & Supervision
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating coaching employees.
- Ensure staff is working together as a team.
- Inspect grooming and attire of staff and rectify any deficiencies.
- Develop and maintain positive working relationships with others and support team to reach common goals.
Event & Facility Operations
- Set up banquet area and room, ensuring cleanliness and proper set up of furniture and equipment.
- Inspect and maintain table set-ups for cleanliness, neatness, and agreement with group requirements and company standards.
- Resolve any problems identified during inspections.
- Respond to and try to fulfill any special banquet event arrangements.
Guest Service & Communication
- Welcome and acknowledge all guests according to company standards.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
Documentation & Compliance
- Document pertinent information in appropriate department logbook.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure adherence to quality expectations and standards.
General Duties
- Perform other reasonable job duties as requested.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
Skills & Competencies
- Read and visually verify information in a variety of formats, including small print.
- Speak with clear and professional language.
- Answer telephones using appropriate etiquette.
Additional Information
Physical Requirements
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Benefits
- Competitive salary with excellent benefits including accommodation, meals on duty, and transportation.
- World class training and development, including leadership development.
- Recognition programs.
- Discounted accommodation in over 8,000 hotels worldwide.
- Discounted food and drink in all restaurants and bars.
- Discounts for friends and family.
- Unlimited career opportunities internationally and locally.
- Medical and life insurance.
- Career progression aligned with training and promotion schedule.
- Opportunities to work across Marriott's extensive portfolio of hotels globally.
Equal Opportunity
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. The company does not discriminate on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.