وصف الوظيفة
Role Overview
Aquatics - General Opening at Six Flags Qiddiya City and Aquarabia, a water theme park located at Qiddiya City.
Role Purpose
To ensure the safety, satisfaction, and enjoyment of all guests and colleagues within Aquarabia Water Theme Park through the implementation of operational procedures, aquatic risk management, emergency response, and guest services aligned with international standards and the park's commitment to zero drownings.
Key Responsibilities
Operations & Documentation
- Develop and implement all operational and attraction-specific documents and workflows relating to day-to-day park operations.
Safety & Risk Management
- Own overall safety of all guests and colleagues within and visiting Qiddiya Water Theme Park, with commitment to Zero Drownings and prevention of loss of life due to drowning.
- Ensure guest safety and satisfaction in line with Aquatic Risk Management, Qiddiya Core Values and Mission Statement, local and international standards and requirements.
- Respond to and assist in any medical emergency within the scope of certification and training.
- Perform all water-related, slide-related, and attraction-related rescue techniques as well as First Aid care.
Guest Experience & Services
- Monitor guest satisfaction in line with Guest Satisfaction Key Performance Indicators, guest feedback, and experiences.
- Assist guests with lost party or separation from children, as well as lost property.
- Ensure the park is fun for guests, colleagues, and oneself.
Stakeholder & External Relations
- Participate in various public relations and marketing activities to promote Qiddiya Water Theme Park.
- Represent Qiddiya Water Theme Park during internal and external audits as they relate to overall water theme park and aquatic operations.
Cross-Functional Collaboration
- Work alongside support departments including Finance, Maintenance, Health and Safety, Procurement, Human Resources, and Information Technology to ensure operational, colleague, and guest requirements are met.
Qualifications & Experience
- Background and practical skills related to water sports.
- Prior experience in the water theme park sector.
- Experience in a customer-facing role.
- Holds specialized aquatics-related certifications.
Skills & Competencies
- Strong communication, interpersonal, and guest service skills.
Additional Information
- Availability to work evenings, weekends, holidays, and before or after operational hours for trainings is a plus.
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