Applications Integrations Systems Analyst (2023641)

Role Overview

Applications Integrations Systems Analyst (2023641) at Nahdi. The role supports the implementation, deployment, and ongoing management of applications software across the organization, with a focus on aligning IT solutions with clinical and operational needs to improve healthcare delivery.

Role Purpose

Implement and deploy applications software while providing staff support and training, ensuring regulatory compliance and data security. Analyze data for operational insights, monitor application performance, and safeguard patient privacy to support healthcare delivery and operational efficiency.

Key Responsibilities

Implementation & Deployment

• Support the development of new applications or customization of existing ones to meet the unique needs of the retail industry for assigned applications.
• Support the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems.

Support & Maintenance

• Act as level 2 support for assigned applications with end users, ensuring any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
• Collaborate with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.

Analysis & Optimization

• Analyze the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
• Utilize IT data for analysis and reporting purposes to spot areas of development or any operating inefficiencies.
• Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.

Compliance & Security

• Ensure patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy.

Professional Development & Innovation

• Stay abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools.

Stakeholder Collaboration

• Collaborate with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery.

Qualifications & Experience

• BSc in IT (preferably in MIS Systems Design) or related field.
• 3+ years in an IT applications function with preference for retail or related industry.

Skills & Competencies

• Proficiency in specific store applications and general retail systems.
• Proficiency in languages such as SQL, Java, Python, or .NET.
• Skills in database technologies like SQL Server, Oracle, MySQL.
• Knowledge of various phases of SDLC.
• Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce.
• Experience with BI tools like Tableau, Power BI.
• Understanding of various operating systems like Windows, Linux.
• English and Arabic language proficiency.

Additional Information

• Work Environment: 100% indoors.
• Working Days: 5 days per week.
• Days Off: 2 days per week.
• Working Hours: 8:00 AM – 6:00 PM (1 hour break).