Alliance Systems Manager

Role Overview

Alliance Systems Manager at Etihad Airways. This is a highly specialised, hands-on technical role based in Abu Dhabi responsible for configuring, testing and maintaining the airline systems that underpin Etihad's global codeshare and interline partnerships.

Company Overview

Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi and connecting people across continents and cultures. The organisation is executing a "Journey 2030" ambition to double its fleet, expand its network and grow its people for a new era of excellence.

Role Purpose

You will manage Passenger Service System integrations, codeshare publication, interline testing and schedule synchronisation across more than 130 airline partners, working directly within live production environments. Your work will have a direct impact on commercial performance, partner relationships and the customer journey. You will play a key part in one of Etihad's most significant technology transformations as the organisation migrates from AirVision to Lufthansa Systems' SchedConnect platform.

Key Responsibilities

Passenger Service System Configuration and Support

• Configure and maintain Amadeus Altéa Passenger Service System parameters supporting codeshare and interline operations.
• Test and validate Passenger Service System integrations with airline partners.
• Perform detailed system testing, document test strategies and execute user acceptance testing for new functionality.
• Lead or support Passenger Service System migration projects involving interline, codeshare and schedule integration.

Codeshare and Schedule Management

• Configure and maintain codeshare schedule publication and ongoing schedule synchronisation.
• Maintain Carrier Preferred Display (CPD) rules to maximise commercial performance across GDS channels and Etihad.com.
• Manage class mapping updates, passenger reaccommodation activities and schedule adjustments following network changes.

Interline Partnership Operations

• Manage end-to-end implementation of new interline, through check-in and codeshare partnerships.
• Support approximately 138 interline partners through testing, troubleshooting and operational support.

Production System Management

• Manage production system configuration changes with a strong focus on operational accuracy and system integrity.
• Investigate and resolve production issues in partnership with Amadeus and other technology providers to minimise commercial disruption.

Technology Transformation and Capability Building

• Support the implementation of Lufthansa Systems SchedConnect and contribute to the successful migration from AirVision.
• Share technical expertise with colleagues and help develop team capability on new alliance systems and technologies.

Qualifications & Experience

• Minimum 5 years' experience working with airline commercial or operational systems.
• Strong hands-on experience with Amadeus Passenger Service System (PSS).
• Excellent understanding of codeshare operations and publication processes.
• Experience implementing and supporting interline agreements.
• Knowledge of schedule publication and airline schedule integration.
• Experience working directly within live production systems.

Skills & Competencies

• Strong analytical and problem-solving capability.
• Excellent attention to detail and ability to manage complex technical processes with minimal supervision.
• Ability to build productive relationships with internal stakeholders and external airline partners.

Additional Information

Highly Desirable Experience

• Experience with Lufthansa Systems SchedConnect.
• Experience with AirVision or comparable airline scheduling platforms.
• Previous experience with Sabre scheduling or other airline schedule management solutions.
• Experience supporting major airline systems migrations or technology transformation projects.

Recruitment Process

• All applications will be reviewed by a human member of the Recruitment Team.
• Shortlisted applicants will be invited to complete a recorded video interview via HireVue, a third-party platform, to record responses to questions related to the position and demonstrate knowledge and experience. All shortlisted candidates are asked the same questions and assessed on their responses to ensure fairness.
• After review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager.
• Finalists will be invited to a follow-up interview which will include a brief case study presentation.
• A final interview with the VP Alliances & Joint Ventures will take place.
• All candidates will be notified as to the status of their application as soon as possible.