Aldar Education - Registrar

Role Overview

Aldar Education is recruiting a Registrar for immediate start in Abu Dhabi to support the growing family of owned and operated schools across the UAE.

Company Overview

Aldar Education is the leading education group in Abu Dhabi, educating over 34,000 students across owned and managed schools in Abu Dhabi and Al Ain. The organization employs over 1,400 teachers and delivers the English National Curriculum, the American Massachusetts State Curriculum, and the International Baccalaureate Diploma Programme, all with an international dimension. Aldar Education is recognized as a "Great Place To Work" and is guided by the Abu Dhabi Economic Vision 2030 plan, which aims to build a sustainable knowledge-based economy through premium education.

Role Purpose

To manage enrolments, registration, and student data for the academy while working collaboratively with Senior Leadership and Head Office Enrolments. The Registrar ensures accurate student records, compliance with ADEK regulations, and delivers exceptional customer service to parents in a diverse, multicultural environment.

Key Responsibilities

Enrolments and Registration

• Own overall responsibility for enrolments and registration for the academy, working closely with Senior Leadership and Head Office Enrolments.
• Manage accurate data on applications, enrolments, and registrations to ensure accurate figures are available daily.
• Meet with enrolled parents to explain registration procedures, curriculum, fee structure, and ADEK regulations, ensuring all documentation is completed effectively.
• Manage the registration files for all new and existing students.
• Manage the reenrolment process for existing parents in conjunction with the PRE, providing regular analysis of updates to the Head of Enrolments and Principal.
• Oversee the waiting list (if applicable), maintain standard communication with waitlisted parents in a timely manner, and update on application status accordingly.

Student Information System and Compliance

• Manage eSIS (student information system) including student registration, withdrawals, transfers, and pre-transition.
• Keep up to date with the rules and regulations of ADEK and ensure compliance during the enrolment and registration process.
• Develop and maintain strong relationships with ADEK's student affairs department.
• Ensure that Aldar Academies' procedures and codes of conduct are always followed.

Assessment and Academic Coordination

• Oversee the assessments process with the academic team as required to ensure the enrolment process is efficient.

Customer Service and Communication

• Respond to registration enquiries, telephone calls, and emails in a timely and courteous manner.
• Ensure all parent-facing areas are attractive, uncluttered, and convey a welcoming environment to students and parents.
• Represent the ethos and standard of excellence of Aldar Academies to all prospective parents.

Reporting and Analysis

• Provide the Head of Enrolments with weekly and monthly reports and projections on enrolments.
• Attend SLT meetings when required to update on enrolments at the Academy.

Marketing and Partnerships

• Work with the PRE to identify strategies for attracting new enrolments and student retention.
• Attend networking events to promote the Academy.
• Organise and attend enrolment events for the Academy.
• Develop and maintain strong partnerships with feeder nurseries and schools.

General Duties

• Initiate effort and energy beyond the typical workday.
• Work collaboratively with the Admissions Executive to take on additional tasks when required to support Enrolments and Registration and to provide cover in the absence of the other team member.
• Perform other duties as requested by direct and dotted line reporting managers and supervisors.

Qualifications & Experience

• Bachelor Degree required.
• Experience as Registrar or Admissions professional in the education field.
• Minimum of 2 years of experience in a customer-focused role in the region.
• Strong eSIS and student affairs experience.
• Previous experience in data management.

Skills & Competencies

• Fluent in English with strong written and oral communication skills.
• Arabic speaker is preferable.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multicultural environment.
• Excellent office management skills.
• High level of professionalism and consideration of the well-being of children.
• Respect for all members of a school community.
• Positive and solution-focused attitude to working life.

Additional Information

• A clean enhanced Disclosure and Barring Services check or police check is required.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Offers of appointment are subject to satisfactory references and police clearance.
• An attractive remuneration package including a range of benefits is offered.
• Professional development, coaching, and training are emphasized.
• Successful candidates will have access to a wide network of professionals and opportunities to lead and contribute to training others as well as developing themselves.
• Aldar Education is an equal opportunity employer committed to a diverse and inclusive work environment.
• Aldar Education is dedicated to the national development strategy and encourages UAE Nationals to apply.