وصف الوظيفة
Role Overview
Airport Duty Officer - London at Gulf Air, Operations Division, Ground Operations Department, United Kingdom.
Company Overview
Gulf Air, Operations Division, Ground Operations Department.
Role Purpose
Oversee various customer handling areas of airport operations ensuring the highest standard of service and following safe and secure working procedures.
Key Responsibilities
Customer Handling Operations
- Oversee all customer handling areas including Check-in, Departure Gate, Transit, and Arrival.
- Ensure all functions are accurately and promptly carried out by company staff and Handling Agent Staff to the highest degree of standard.
- Direct Check-in staff in handling passengers for any irregularities and invalid documents.
- Direct Check-in staff in dealing with excess baggage charges and make decisions regarding charging and waiving of charges.
- Ensure quality service to V.I.Ps, unaccompanied children, and other passengers in areas of arrival, departure, and during transits.
- Coordinate with Lounge staff for special passenger handling.
Denied Boarding and Passenger Issues
- Guide Check-in staff and deal with passengers in case of Denied Boarding.
- Ensure updating SSCI for downgrading or offloading customers.
- Monitor catering figures and update catering unit well ahead to prevent wastage.
Staff Management
- Assign pre-flight duties to all staff and conduct de-briefing to discuss discrepancies.
- Ensure that staff on shift wear company uniform to the required standard.
- Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
- Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on a daily basis.
Safety, Security & Compliance
- Ensure strict adherence to company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost, found, and damaged baggage and that the time factor in this connection is not exceeded.
- Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
- Monitor ramp activities.
Policy & Service Standards
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
Stakeholder & External Relations
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators, and other airline staff.
- Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
- Communicate with Duty Manager / Airport Manager to upgrade aircraft equipment if necessary in terms of oversales.
General
- Ensure adequate stock level of all stationery and supervise distribution thereof.
- Carry out any other tasks or duties as assigned by Airport Manager.
Qualifications & Experience
- Minimum 5 years of relevant experience.
- Ordinary National Diploma or equivalent.
Additional Information
- Closing Date: 17 September 2026.
- Required documents for application: Resume/CV, passport-size photograph, highest education certificate, passport copy.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—