Aircraft Dispatcher

Role Overview

Aircraft Dispatcher at Etihad Airways, based in Abu Dhabi, UAE.

Company Overview

Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The organization is executing a "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Manage turnaround activities of all flights in coordination with various stakeholders, government departments, and service providers to ensure regulatory compliance, expedite safe flight departures, maintain on-time performance (OTP), and deliver exceptional customer service.

Key Responsibilities

Flight Operations & Coordination

• Remain aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
• Brief all stakeholders involved in flight arrival and departure, including gate staff, crew, and ramp staff.
• Manage the flight departure process by leading Etihad and third-party agent teams with a positive can-do attitude that inspires those around them.
• Pre-empt and react to anticipated issues or delays.
• Cascade information to all staff so that guests and operational departments are kept informed of any changes.
• Make effective tactical decisions.

Load Planning & Aircraft Documentation

• Maintain accountability for operational and last-minute changes that affect turnaround, such as offloading of cargo, guests, and/or baggage.
• Ensure Etihad flight load planning is executed so that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
• Manage load planning for various aircraft types in accordance with current company and other airlines' weight and balance rules and guidelines.
• Execute load planning from flight creation and estimating zero fuel weights through production of the final Loadsheet and other necessary aircraft documentation.

Delay Management & Reporting

• Allocate delay codes and timings for any off-schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
• Report turnaround events post-departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.

Safety & Risk Management

• Identify safety risks on and around the aircraft in accordance with the company risk assessment process.
• Ensure that adequate risk mitigation measures are in place.

Qualifications & Experience

• Education to secondary school level (High School) or other diplomas completed.
• Minimum of 3 years of experience in a customer service role, aircraft dispatch, or previous experience in Load Control, as a Ramp Agent, or in Airline Operations or a related role within the aviation industry.

Additional Information

• Full details are available on the employer's original posting.