Agent Engineering Intern

Role Overview

Agent Engineering Intern at Sarj.ai, based in Riyadh.

Company Overview

Built with experience in KSA and Silicon Valley, Sarj.ai is building a suite of products across Voice AI and AI agents. The team is small, growing rapidly, and positioned for hyper growth in an exciting market.

Role Purpose

As an Agent Engineering Intern, you will work across engineering, product, and client-facing teams to design, build, and deploy AI agents solving real-world problems. You will support Proof of Concept development, own end-to-end agent implementations, and interface directly with clients to gain hands-on experience in modern AI.

Key Responsibilities

Proof of Concept Development

• Support the development of Proof of Concepts for new client use cases, from scoping through to demo-ready delivery.

Agent Design & Build

• Design and build AI agents using the platform, translating client requirements into functional agent workflows.
• Own end-to-end delivery of agent implementations, taking responsibility for timelines, quality, and outcomes.

Client Engagement

• Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.

Quality Assurance & Evaluation

• Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.
• Score conversations against a defined quality rubric and document findings in the QA tracking system.
• Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.
• Review chat or text-based agent transcripts in addition to voice calls.

Analysis & Improvement

• Identify patterns and trends across calls—recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.
• Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.
• Help refine and evolve the QA rubric and scoring guidelines as agents grow and change.
• Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.

Qualifications & Experience

• Final semester or recent university graduate in Computer Science, Engineering, or related field.
• Interest in software quality assurance, testing, and AI technologies.
• Basic understanding of software testing concepts and methodologies.
• Familiarity with testing tools or programming languages is a plus.

Skills & Competencies

• Strong attention to detail and problem-solving skills.
• Excellent communication and analytical abilities.
• Eagerness to learn and adapt in a fast-paced environment.
• Fluent in both Arabic and English, spoken and written.

Additional Information

• Must be based in Riyadh.
• Opportunity to be part of a high-growth, innovative tech start-up.
• Collaborative, mission-driven culture.
• Hands-on experience working on impactful AI products.