Agent Engineer Intern

Role Overview

Agent Engineer Intern at Sarj.ai, a Voice AI and AI agents company based in KSA with Silicon Valley expertise.

Company Overview

Built in KSA and leveraging Silicon Valley expertise, Sarj.ai creates innovative solutions in the realm of Voice AI and AI agents. The company is on a rapid growth trajectory in an exciting and dynamic market.

Role Purpose

As an Agent Engineer Intern, you will work closely with Operations, Engineering, and Product teams while engaging directly with clients to build, deploy, and improve AI agents that solve real-world problems. You will build Proofs of Concept, deliver agent implementations, and help ensure agents perform at their best.

Key Responsibilities

Build & Delivery

• Build POCs for new client use cases, from scoping to demo-ready delivery.
• Work with clients to understand their needs and translate them into functional agent workflows on the platform.
• Own end-to-end delivery of agent implementations, including timelines and outcomes.
• Keep clients updated on progress and manage expectations throughout the project.

Quality & Improvement

• Review voice calls and chat transcripts between AI agents and customers for accuracy, tone, compliance, and experience.
• Score conversations against the QA rubric, logging findings and flagging errors, hallucinations, missed cues, and compliance issues.
• Identify recurring patterns and recommend prompt and workflow improvements.
• Share feedback with the team to inform agent training and product updates.
• Help refine the QA rubric and contribute to weekly quality reports.

Qualifications & Experience

• Fresh graduate, university student requiring co-op training, or final-semester student able to commit to the internship.
• Background in Computer Science, Engineering, or a related field.
• Interest in AI technologies.
• Basic understanding of software testing and QA concepts.
• Familiarity with programming or testing tools is a plus.

Skills & Competencies

• Strong attention to detail.
• Problem-solving and analytical skills.
• Excellent communication skills.
• Confidence working with clients.
• Fluent in Arabic and English, written and spoken.
• Eager to learn in a fast-paced environment.

Additional Information

• Be part of a high-growth, innovative tech start-up.
• Work in a collaborative, mission-driven culture with hands-on exposure to innovative AI products.
• Take ownership, grow, and make a real impact through real-world challenges.