وصف الوظيفة
Role Overview
Agent - Business Team (Russian Speaker Only) at flydubai, based at the airport.
Role Purpose
Provide VIP treatment to business-class passengers, ensuring their comfort and satisfaction by anticipating and fulfilling their needs and preferences. Deliver a seamless and stress-free travel experience from arrival to departure, meeting and assisting passengers at all touch points and enhancing their overall journey.
Key Responsibilities
Passenger Welcome and Check-In
- Welcome business-class passengers upon arrival at the airport.
- Assist passengers with check-in procedures, luggage handling, and special requests or requirements.
Personalized Service Delivery
- Provide personalized services to business-class passengers through security checkpoints and immigration.
- Escort passengers to business-class lounges and departure gates.
- Offer assistance and support throughout the airport journey.
- Provide information on flight schedules, airport facilities, and amenities.
Passenger Support and Issue Resolution
- Meet and assist business-class passengers at all touch points.
- Ensure all passenger requirements are prioritized.
- Address and escalate any issues or concerns raised by passengers promptly.
Stakeholder Coordination
- Liaise with airport staff and other relevant stakeholders to coordinate services.
- Ensure smooth transition for business-class passengers.
Safety, Security, and Compliance
- Adhere to all safety and security protocols and regulations to ensure passenger well-being and security at all times.
- Read and comply with ISR policies of the Company.
- Diligently report any weakness or incidents to the respective Line Manager or Information Security team.
- Complete all required ISR awareness sessions.
- Follow associated guidelines in day-to-day business operations.
Record Keeping
- Maintain accurate records of passenger interactions, feedback, and any incidents or issues encountered during duty hours.
General Support
- Execute assigned tasks and responsibilities effectively.
Qualifications & Experience
- Associate Degree (2 years).
- 0 – 2 years of professional experience.
Skills & Competencies
- Fluent in English.
- Fluent in Russian.
- Microsoft Office.
- Customer Focus.
- Teamwork.
- Effective Communication.
- Personal Accountability and Commitment to achieve.
- Resilience and Flexibility (can-do attitude).
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