Advanced Field Service Engr

Role Overview

Advanced Field Service Engineer at Honeywell Technologies. This position involves on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, and systems at customer locations, with extensive travel required.

Role Purpose

To provide on-site technical support and maintenance for complex machinery and equipment while driving continuous improvement initiatives in field service processes and product development. This role escalates technical issues and administrative difficulties, collaborates with internal teams and customers, and ensures efficient operation and customer satisfaction.

Key Responsibilities

On-Site Support & Installation

• Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment and systems at customer locations.
• Deliver on-site technical support and troubleshooting to minimize equipment downtime.

Troubleshooting & Problem Resolution

• Diagnose and resolve technical issues promptly and efficiently using diagnostic tools and techniques.
• Act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
• Lead cross-functional groups to resolve administrative difficulties relating to equipment delivery and installation.

Customer Interaction & Training

• Interact with customers to understand requirements, address inquiries, and provide training on equipment operation and maintenance.
• Build and maintain strong customer relationships to ensure satisfaction with products and services.

Documentation & Record-Keeping

• Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.

Preventive Maintenance

• Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.

Continuous Improvement & Feedback

• Provide feedback and insights to engineering and product development teams for continuous improvement of products and services.
• Drive continuous improvement initiatives in processes related to field services and product development.

Technical Knowledge & Compliance

• Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support.
• Adhere to company safety policies and procedures and regulatory guidelines during all on-site service activities.

Collaboration

• Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.

Travel

• Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.

Qualifications & Experience

• Bachelor's degree in Engineering or a related technical field. Relevant Diploma certifications may be considered in lieu of a degree.
• Proven experience in field service engineering or a related technical role.
• Experience in custody transfer, Tank Inventory Management System, Gas Flow Metering Systems and Skids, Flame and Gas Detection Systems, and Field Instrumentation.

Skills & Competencies

• Strong technical knowledge and understanding of complex machinery, equipment, and systems.
• Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Self-motivated and able to work independently with minimal supervision.
• Customer-focused mindset with the ability to build and maintain strong relationships with customers.

Additional Information

• Flexibility to travel extensively, often on short notice, to customer sites.
• Honeywell Technologies is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.