Advanced Field Service Engineer

Role Overview

Advanced Field Service Engineer at Honeywell Technologies. This role provides on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, and systems at customer locations.

Role Purpose

To deliver on-site technical support and drive continuous improvement in field service processes while serving as an escalation point for Field Service Specialists and Service Engineers. The role requires a strong technical background, excellent problem-solving ability, and the capacity to work independently and travel extensively to customer sites.

Key Responsibilities

On-Site Support & Service Delivery

• Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Deliver on-site technical support to ensure efficient operation and customer satisfaction with products and services.

Troubleshooting & Problem Resolution

• Diagnose and resolve technical issues promptly and efficiently using diagnostic tools and techniques.
• Minimize equipment downtime and ensure optimal performance.
• Act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Customer Interaction & Support

• Interact with customers to understand their requirements and address inquiries.
• Provide training on equipment operation and maintenance.
• Build and maintain strong relationships with customers.

Preventive Maintenance & Asset Management

• Develop and execute preventive maintenance schedules.
• Proactively identify and address potential equipment issues before they become critical.

Continuous Improvement & Product Development

• Drive continuous improvement initiatives in field service processes.
• Provide feedback and insights to engineering and product development teams for continuous improvement of products or services.
• Lead cross-functional groups to quickly resolve administrative difficulties relating to delivery and installation of equipment.

Collaboration & Communication

• Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service.
• Explain complex technical concepts to non-technical individuals.

Documentation & Compliance

• Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.
• Adhere to company safety policies and procedures and regulatory guidelines during all on-site service activities.

Professional Development

• Stay updated with the latest industry trends, product knowledge, and relevant technologies.
• Enhance technical skills to provide effective support.

Travel

• Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.

Qualifications & Experience

• Bachelor's degree in Engineering or a related technical field. Relevant Diploma certifications may be considered in lieu of a degree.
• Proven experience in field service engineering or a related technical role.
• Experience in custody transfer, Tank Inventory Management System, Gas Flow Metering Systems & Skids, Flame & Gas Detection Systems, and Field Instrumentation.

Skills & Competencies

• Strong technical knowledge and understanding of complex machinery, equipment, or systems.
• Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
• Excellent communication skills, both verbal and written.
• Customer-focused mindset with ability to build and maintain strong relationships.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel extensively, often on short notice, to customer sites.

Additional Information

Honeywell Technologies is an equal opportunity employer and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.