Advanced Field Service Engineer ( O&G Metering Specialist)

Role Overview

Advanced Field Service Engineer (O&G Metering Specialist) at Honeywell Technologies. This position involves on-site technical support, maintenance, and troubleshooting for complex machinery and systems, with extensive travel to customer locations.

Company Overview

Honeywell Technologies is a global automation company with more than 50,000 employees. The company serves the building, industrial and process sectors with a broad portfolio of services, solutions and products. Honeywell Technologies is uniquely positioned to lead the industrial sector's transition from automation to autonomy through deep domain expertise and decades of data from its global installed base.

Role Purpose

The Advanced Field Service Engineer provides on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, and systems. The role drives continuous improvement initiatives in field service processes and product development, acts as an escalation point for Field Service Specialists and Service Engineers, and collaborates with internal teams and customers to ensure efficient operation and customer satisfaction.

Key Responsibilities

On-Site Support and Service Delivery

• Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Lead cross-functional groups to quickly resolve administrative difficulties relating to delivery and installation of equipment.
• Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Customer Interaction and Support

• Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Build and maintain strong customer relationships to ensure customer satisfaction with products and services.

Documentation and Record-Keeping

• Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.

Preventive Maintenance

• Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.

Collaboration and Cross-Functional Engagement

• Collaborate with engineering, sales, and customer support teams to provide comprehensive customer service and support.
• Provide feedback and insights to engineering and product development teams for continuous improvement of products or services.

Technical Development and Compliance

• Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support.
• Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.

Qualifications & Experience

• Bachelor's degree in Engineering or a related technical field; relevant Diploma certifications may be considered in lieu of a degree.
• Proven experience in field service engineering or a related technical role.
• Strong technical knowledge and understanding of complex machinery, equipment, or systems.
• Experience in custody transfer, Tank Inventory Management systems, Gas Flow Metering Systems and Skids, Flame and Gas Detection Systems.
• Additional knowledge of Field Instrumentation.

Skills & Competencies

• Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals.
• Strong problem-solving skills and technical expertise.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Customer-focused mindset with the ability to understand customer requirements and provide effective support.

Additional Information

• Flexibility to travel extensively, often on short notice, to customer sites.
• Honeywell Technologies is an equal opportunity employer and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.