Administrator-Welcome Centre

Role Overview

Administrator - Welcome Centre at Transguard Group, located in Dubai.

Company Overview

Transguard Group Onboarding Team.

Role Purpose

Coordinate and support daily operations of the arrivals process for new site-based employees. Facilitate a seamless experience for new joiners with focus on minimizing time through arrivals, transferring information to onboarding, and ensuring comfort throughout their journey.

Key Responsibilities

Financial Management

• Handle passports with care and avoid misplacing them.
• Ensure 100% attendance on EIDs, Medicals, and Trainings appointments.

Customer Service

• Assist all new joiners to understand Transguard Group key policies.
• Ensure the comfort of all new joiners by providing hassle-free service.
• Accommodate and resolve queries and concerns of all new joiners during their arrivals process journey.

Process Management

• Collect passports of all new-joiner employees for Medical and EID process while ensuring safekeeping.
• Mark new joiners as arrived on HR360 upon their arrival.
• Conduct HRI sessions for all new joiners.
• Receive new joiners from Airport and update HR360 along with email notification.

Process Improvement

• Continuously suggest improvements to the arrivals process to make employees' journeys more comfortable and enhance efficiency by reducing time in arrivals process.

Qualifications & Experience

• English level 3 as per Transguard Group EPT standards.
• Preferably a diploma holder; Higher secondary academic qualifications will also be considered as a second priority.

Skills & Competencies

• Intermediate knowledge and hands-on experience on MS Office applications.
• MS Excel – Intermediate level.
• MS Word – Basic level.
• Outlook – knowledge on how to read, write, and send emails.