وصف الوظيفة
Role Overview
Administrator – Welcome Centre at Transguard Group in Dubai. This role coordinates and supports daily operations of the Welcome Centre, facilitating a seamless experience for new joiner site-based employees, focusing on the fastest time through the arrivals process, passing information to the onboarding process, and ensuring the comfort of all new joiners throughout their arrivals journey.
Role Purpose
To proficiently coordinate and support daily operations, facilitating a seamless experience for new joiner site-based employees while ensuring efficient processing and comfort throughout the arrivals journey.
Key Responsibilities
Financial Management
- Handle passports with care and avoid misplacing of passports.
- Ensure 100% attendance on EIDs, medicals, and trainings appointments.
Customer Service
- Assist all new joiners to understand Transguard Group's key policies.
- Ensure the comfort of all new joiners by providing them hassle-free service.
- Accommodate and resolve queries and concerns of all new joiners during their journey through the arrivals process.
Operations & Process
- Collect the passports of all new joiner employees for medical and EID processes, ensuring the safekeeping of the passports.
- Mark new joiners as arrived on HR360 upon their arrival.
- Conduct HRI sessions for all new joiners.
- Receive new joiners from airport and update HR360 along with email notification.
Continuous Improvement
- Continuously suggest improvements to the arrivals process to make employees' journeys more comfortable and enhance efficiency by reducing the time in arrivals process.
Qualifications & Experience
- English level 3 as per Transguard Group EPT standards.
- Diploma holder preferred; higher secondary academic qualifications will also be considered as a second priority.
Skills & Competencies
- MS Office applications – Intermediate knowledge with hands-on experience.
- MS Excel – Intermediate level.
- MS Word – Basic level.
- Outlook – Knowledge on how to read, write, and send emails.
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