Administrative Officer - VIP Services

Role Overview

Administrative Officer – VIP Services at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Amenities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Administrative Officer – VIP Services supports the day-to-day operations of the Private Access team by coordinating administrative activities, managing schedules and communications, and providing essential support to leadership and team members. This role ensures seamless operations, efficient workflow management, and exceptional service delivery for members and guests while upholding Wynn's standards of attention to detail, discretion, and service excellence.

Key Responsibilities

Leadership Support

• Provide comprehensive administrative support to the Private Access leadership team.

Calendar and Meeting Management

• Manage calendars, meetings, appointments, and scheduling requirements.
• Prepare presentations, reports, meeting agendas, and briefing materials.
• Prepare and distribute internal communications, meeting minutes, and departmental updates.

Travel and Logistics Coordination

• Coordinate travel arrangements, itineraries, and related logistics.
• Coordinate logistics and administrative support for department events, projects, and special initiatives.

Documentation and Records Management

• Maintain accurate and confidential records, files, and documentation.
• Organize and manage departmental filing systems and operational records.
• Support data entry, record management, and the maintenance of departmental systems to ensure accuracy and efficiency.

Administrative Processing

• Process invoices, expense reports, and administrative documentation in accordance with company policies.
• Track and follow up on departmental action items to ensure timely completion.

Communications and Inquiries

• Monitor and respond to departmental correspondence, including emails and telephone inquiries.
• Serve as the primary point of contact for general administrative and operational inquiries.

Reporting and Inventory

• Compile administrative reports, statistics, and status updates for leadership review.
• Maintain department inventories, office supplies, and operational resources.

Qualifications & Experience

• High school diploma or equivalent required; Associate's degree or diploma preferred.
• Minimum three years of administrative support or office management experience.
• Hotel or integrated resort experience is an advantage.
• Pre-opening experience is welcomed.

Skills & Competencies

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and email systems.
• Strong written and verbal communication skills in English.
• Excellent time management and prioritization skills.
• Excellent customer service orientation and interpersonal skills.
• Ability to handle multiple tasks and priorities in a fast-paced environment.

Additional Information

• Willingness to work a rotating shift pattern, including evenings, weekends, and public holidays, consistent with a 24-hour resort operation.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, incentive programs, and other employee benefits.