Administrative Manager

Role Overview

Administrative Manager at Emirates Islamic Bank. The role provides a full range of office management services involved in planning and organizing the activities and tasks associated with the Head of Business Banking.

Company Overview

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. The organization believes that employees are its biggest asset and continuously invests in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career. Emiratization is a key strategic objective at Emirates Islamic, with training provided to talented young Emaratis under dedicated programmes that shape their ambition, passion and commitment and guide them to become future leaders of the organization and the overall financial sector. The organization is driven by values of Innovation, Customer Service, Ambition and Ownership and maintains a diverse work environment comprising over 60 nationalities.

Role Purpose

The role acts as a point of interface with senior people and provides guidance and direction to staff within the unit. The role holder is expected to show a high degree of initiative and discretion in work and interactions, independently handling administrative problems and issues while supporting the Head of Business Banking and the department.

Office & Executive Support

• Plan and schedule meetings and appointments for the Head of Business Banking to ensure balance in time spent.
• Provide a complete executive secretarial service, including drafting and finalizing replies, to ensure that matters are dealt with appropriately and in a confidential manner.
• Manage the office of the Head of Business Banking, involving guiding visitors and callers, office décor and hospitality for VIPs, to maintain and uphold the organizational image.
• Prepare appropriate reports, returns, meeting minutes and presentations to ensure most effective use of the manager's time.

Events & Travel Coordination

• Make all necessary arrangements for holding of department's meetings, conferences and other events in a time and cost effective way.
• Make travel arrangements, including booking itineraries, venues and hotels in a most time and cost effective way.

Records & Operations Management

• Establish and maintain records and filing systems to ensure efficient and effective functioning of the department.
• Replenish stationery and office supplies and manage office upkeep.
• Arrange for the operation of equipment to ensure efficient and effective functioning of the department.
• Handle diary management, general correspondence and the unit's records, mail and stationery ordering systems.

Problem Resolution & Coordination

• Identify and deal with, on behalf of the Head, delegated problems and issues that arise to facilitate smooth running and continuity of business.
• Deal effectively with internal and external interfaces, often involving top and senior people, to ensure proper follow-up, coordination and customer friendly image.
• Handle internal and external coordination with people in order to deal with standard problems and escalate others while ensuring a customer friendly image.

Staff & Administrative Support

• Handle staff issues such as onboarding and new joiner related issues in coordination with HR.

Reporting & Analysis

• Collect and provide business and management reports and information in a timely way to facilitate management review and decision making.
• Review effectiveness of the departmental and administrative procedures and practices to recommend and implement improvements where need is identified.

Qualifications & Experience

• Bachelor degree.
• At least 2 to 4 years of relevant experience in a similar role.

Skills & Competencies

• Significant experience in office management and administrative services.
• Superior PC skills.
• Range of interpersonal and administrative skills.

Additional Information

• Competitive salary package.
• Strong emphasis on work-life balance and wellbeing across the bank.
• World-class Learning & Development platform and career development.
• Generous annual leave entitlement and Private Healthcare.
• Preferential banking facilities for employees.