Administration Officer - Emergency Operations Room

Role Overview

Administration Officer – Emergency Operations Room at the General Civil Aviation Authority.

Role Purpose

Provide daily operational and tactical support within the Emergency Operations Room in line with organizational and national policies, standards and requirements. Manage crisis communications, maintain comprehensive documentation, and ensure compliance with emergency operations procedures and protocols.

Key Responsibilities

Emergency Operations Support

• Provide daily operational and tactical support within the Emergency Operations Room in line with organizational and national policies, standards and requirements.
• Prepare and handle required documents and event history at the beginning and ending of every shift.
• Monitor current trends in emergencies on a daily basis.
• Cover shifts at the Authority's platform within the National Operations Center if required.
• Undertake daily health checks on communications devices, channels and means.

Crisis Communication Management

• Support communications and correspondences with regards to crisis management.
• Support the early warning process to initiate stakeholder engagement for managing the crisis.
• Maintain constant contact and relationships with all relevant internal and external stakeholders.

Crisis Exercises and Training

• Participate in crisis exercises, simulation tests, seminars and trainings.

Document Management

• Organize and maintain comprehensive records of relevant reports, minutes of meetings and general documents to ensure an accurate record and evidence base using the standard system.
• Receive, classify, issue, consolidate and/or summarize documents and information.
• Maintain records of documents processed to ensure compliance with standards.

Policy and Procedures Compliance

• Follow all relevant policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Qualifications & Experience

• Diploma or high school degree with no previous experience or as defined in the JD Matrix.