Admin Support Commercial Services MEA

Role Overview

Administrative Support Commercial Services MEA at Hilton, based in the Middle East & Africa region. This role provides comprehensive administrative, reporting, coordination, and project support to the MEA Commercial Services leadership team.

Role Purpose

Enable the effective operation of a fast-paced regional commercial organization by supporting reporting processes, executive presentations, meetings, events, communications, and strategic initiatives across Revenue Management, Sales, Marketing, Distribution, Commercial Performance, and Commercial Services teams. Act as a key coordinator across multiple countries and stakeholders throughout the region, ensuring consistency, efficiency, and high-quality delivery of critical commercial activities.

Key Responsibilities

Commercial Reporting & Business Support

• Prepare and distribute recurring regional commercial reports, dashboards, and performance summaries.
• Support monthly, quarterly, and annual business reviews through data collection, analysis, and presentation preparation.
• Coordinate the compilation of hotel, market, and regional performance information for leadership and ownership reviews.
• Develop executive-level presentations and briefing materials for MEA Commercial Leadership meetings and regional conferences.
• Support ad-hoc reporting requests and commercial analytics projects.
• Maintain reporting templates and documentation to ensure consistency across the region.
• Utilize reporting platforms and business intelligence tools to support commercial reporting requirements.

Executive & Administrative Support

• Assist the MEA Commercial Services leadership team with calendar coordination, meeting logistics, and administrative requirements.
• Organize regional leadership meetings, town halls, workshops, and commercial strategy sessions.
• Prepare agendas, meeting materials, action trackers, and follow-up communications.
• Coordinate travel arrangements and business logistics where required.
• Maintain confidential and accurate records, files, and team documentation.

Project Coordination & Regional Initiatives

• Provide coordination support for key regional commercial initiatives and transformation projects.
• Track project milestones, deadlines, deliverables, and actions across multiple stakeholders.
• Support regional commercial campaigns, sales activations, commercial focus periods, and strategic initiatives.
• Assist with implementation and communication of new commercial programs, tools, and processes.

Events & Stakeholder Engagement

• Support planning and execution of customer events, regional conferences, commercial workshops, and team engagement activities.
• Coordinate invitations, attendee communications, registrations, and RSVP tracking.
• Assist with organizing market visits, customer engagement events, leadership forums, and recognition programs.
• Liaise with hotels, owners, customers, and cross-functional corporate teams to ensure smooth execution of events.

Team Communications & Coordination

• Coordinate regional communications and information cascades across commercial teams.
• Maintain regional team distribution lists, organizational charts, and contact directories.
• Support onboarding activities for new team members, including induction planning and orientation materials.
• Manage regional holiday and leave tracking to support business planning.
• Assist with training coordination, learning initiatives, and development programs.
• Support employee engagement activities and recognition programs across the MEA region.

Qualifications & Experience

• Previous experience in administrative, coordination, executive assistant, project support, or commercial support roles.
• Strong proficiency in Microsoft 365, including Excel, PowerPoint, Word, Teams, and Outlook.
• Advanced presentation and document preparation skills.
• Demonstrated ability to organize meetings, events, and stakeholder communications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Strong customer service mindset and stakeholder management capabilities.
• Ability to manage competing deadlines and priorities effectively.

Skills & Competencies

• Demonstrate exceptional organizational and planning skills.
• Manage multiple priorities simultaneously while maintaining attention to detail.
• Build strong working relationships across countries, cultures, and functions.
• Communicate effectively with stakeholders at all levels of the organization.
• Take initiative and proactively identify opportunities to improve processes.
• Maintain confidentiality and professionalism in all interactions.
• Deliver high-quality work in a fast-paced and dynamic environment.

Additional Information

Preferred Qualifications

• Experience supporting commercial, sales, revenue management, marketing, or hospitality teams.
• Knowledge of Hilton commercial systems and reporting platforms.
• Experience working across multiple countries or international markets.
• Familiarity with Power BI, Tableau, or business intelligence reporting tools.
• Project coordination or project management experience.
• Hospitality industry experience.