Admin Nursing Supervisor

Role Overview

Admin Nursing Supervisor at American Hospital Dubai. This role oversees the effective use of manpower and resources to deliver and maintain the highest standards of nursing care and patient safety.

Role Purpose

Oversee nursing operations, patient care delivery, and administrative functions across the hospital. Respond to administrative and clinical problems, ensure compliance with hospital policies, maintain safe working environments, and act as a clinical and administrative resource to staff and leadership.

Key Responsibilities

Administrative & Governance

• Oversee the effective use of manpower and resources to deliver and maintain the highest standards of nursing care and patient safety.
• Respond to administrative problems and refer to the appropriate Administrator on call when necessary.
• Assume responsibility as Hospital Administrator when required.
• Act as a resource person in the absence of the Manager.
• Handle technical staff functions.
• Support and enforce organizational and departmental policies and procedures.
• Participate in formulating, revising and reviewing policies and procedures.

Strategic Planning & Goal Setting

• Participate in departmental goal setting and implementing and evaluating creative approaches to meeting goals.
• Coordinate nursing manpower plans according to patient census and acuity.
• Participate in hospital-wide and nursing committees.

Culture & Stakeholder Management

• Promote cooperation, coordination and respect among individuals and departments to provide high-quality patient care and customer service (internal and external).
• Respond promptly and positively to patients, families, co-workers and all others in a respectful, courteous and confidential manner.
• Create and support an environment which fosters teamwork, cooperation, respect and diversity.
• Encourage team decisions and cooperation within and across departments and assist in resolving differences of opinion.

Safety, Compliance & Security

• Ensure a safe working environment through compliance with hospital policy and procedure regarding safety, infection control and security.

Operations & Transfers

• Coordinate and facilitate American Hospital Dubai's transfers (internal transfers, transfers in, transfers out and international transfers).
• Act as the Bed Coordinator when necessary.

Patient Care Coordination

• Coordinate the provision of safe, efficient and economical nursing care in line with established standards of practice.
• Support direct care to patients and families.
• Collaborate with patients, families and healthcare professionals to achieve optimal patient outcomes.
• Make rounds in all patient care areas; remain abreast of clinical issues, staffing patterns and customer service needs in all areas.

Clinical Leadership & Emergency Response

• Serve as a clinical resource.
• Respond to all emergency codes.
• Identify emergencies including codes (code red) and manage according to hospital policies and procedures.
• Record code blue and green and report in quality measures (QM).
• Maintain clinical and professional competency based on the latest research and established standards of practice.
• Complete all Core Competencies for nursing.
• Understand Infection Control, Pain Management and Wound Care practices and standards.
• Understand the responsibilities of safe handling and administration of Narcotic/Controlled Drugs and documentation as directed by policies and procedures.

End-of-Life & Family Support

• Coordinate all relevant documentation in the event of a patient's death.
• Liaise with family members to fulfil UAE-stated requirements.

Qualifications & Experience

• Bachelor's degree in nursing (minimum three years full-time course duration) or Degree in Nursing (minimum two years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand or Australia.
• For UAE nationals: graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title (UAE nationals must submit a copy of their birth certificate and the mother's family book).
• Non-UAE national graduates from UAE universities must successfully complete six months of clinical training post-graduation in an APS health facility (except for Registered and Assistant Nurse titles).
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable).
• Minimum of five years of recent post-graduate experience in Inpatient Nursing, which includes minimum two years of experience in a supervisory or leadership role.
• Knowledge of and ability to render care and services based on age appropriateness and developmental needs of patients.
• Knowledge of Facility Management and Safety Planning.
• Skills in assessment of patient and family's physical and psychological needs.
• Skills in coordination and planning of care and prioritizing care based on individual needs.

Skills & Competencies

• Minimum of valid Basic Life Support (BLS) Certification or others according to the scope of practice.
• ACLS, PALS and NRP certification (currently mandatory for supervisors; can be completed during the probation period if not already certified).
• Knowledge and understanding of DHA policies and frameworks.
• Advanced communication, coordination and escalation skills.
• Skilled in conflict management.
• Skills in problem-solving, leadership and management.