وصف الوظيفة
Role Overview
Admin – Booking at Red Sea Global, supporting booking administration and guest experience coordination for Red Sea Sports and Entertainment (RSSE) at The Red Sea destination.
Company Overview
Red Sea Sports and Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global, responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA. RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic and Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.
Role Purpose
The Admin Assistant – Booking provides administrative and booking support for RSSE experiences and guest experience activities across Akun, Wama, and Galaxea. The role maintains accurate booking records, coordinates guest enquiries, updates schedules and availability, supports communication between guests and operations teams, and ensures a smooth and professional booking experience from enquiry through completion.
Key Responsibilities
Booking Administration
- Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun, Wama, and Galaxea.
- Receive, log, and respond to booking enquiries in a timely and professional manner.
- Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations accurately.
- Monitor schedules to avoid duplicated bookings, overlapping time slots, or incomplete booking information.
- Maintain organised records, trackers, shared folders, and booking documentation in line with internal requirements.
Guest Communication
- Prepare and send booking confirmations, updates, and relevant information to guests and internal teams.
- Support pre-activity communication by sharing accurate information on RSSE experiences, activity requirements, timings, and guest preparation details.
- Assist guests with booking changes, cancellations, and general enquiries while maintaining a high standard of customer service.
- Monitor and manage email addresses of the different brands.
Coordination & Liaison
- Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated.
- Support coordination with relevant departments to ensure a seamless booking and guest experience process.
- Follow up with guests or internal teams where required to support feedback collection and service improvement.
Reporting & Documentation
- Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters.
- Prepare accurate and timely booking updates, trackers, and reports to support operational and management requirements.
Continuous Improvement
- Identify simple improvements in booking administration, data accuracy, communication flow, and scheduling efficiency.
- Contribute to improvements in booking administration, guest communication, data tracking, and reporting processes.
- Share observations or recurring booking issues with the line manager to support better planning and service delivery.
Promotion & Awareness
- Promote awareness of RSSE activities and experiences, including wider portfolio offerings where appropriate.
Compliance & Standards
- Follow all relevant RSSE and functional policies, processes, standard operating procedures, and instructions.
- Maintain confidentiality and accuracy when handling guest, booking, and operational information.
- Apply relevant safety, quality, and environmental management requirements when coordinating booking information and guest communications.
- Ensure operational teams receive accurate details needed to support safe and high-quality activity delivery.
Qualifications & Experience
- High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred.
- Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role.
- Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination operations is advantageous.
- Good working knowledge of Microsoft Office, especially Outlook, Excel, Word, and Teams.
- Experience using online booking systems, CRM tools, reservation platforms, or data-entry systems is preferred.
Skills & Competencies
- Clear written and spoken English; Arabic or another language is an advantage.
- Strong data accuracy, record keeping, and scheduling coordination skills.
- Customer-focused, polite, calm, and professional in guest communication.
- Highly organised, detail-oriented, and able to manage multiple booking requests at the same time.
- Able to follow instructions, escalate issues appropriately, and work with minimal supervision once trained.
- Strong teamwork, coordination, time management, and follow-up skills.
- Comfortable working in a fast-paced operational environment.
- Ability to support flexible operational requirements, including weekends or peak periods where needed.