Account Opening Officer

Role Overview

Account Opening Officer at ADIB, Dubai.

Role Purpose

Process account opening requests and maintain related documentation for Business Banking Division (BBD), Wholesale Banking Group (WBG), Financial Institutions (FI), Non-Bank Financial Institutions (NBFI), Community, Escrow, and Iraq/UK-related accounts. Deliver services within approved time standards and operational policies to support the division's mission of operational excellence.

Key Responsibilities

Account Opening Processing

• Process account opening checking from WBG, IBG, FI, NBFI, Community, Escrow and Iraq/UK-related accounts as backup to the account opening team.
• Open Map, STI, STS, STO, and Vostro internal accounts.
• Open New RIMs for IBG and CBG accounts.
• Perform end-to-end account opening in AMBIT, CRM, Mosaic, and Phoenix systems.
• Handle all account opening cases received from ADIB Iraq and ADIB UK.

Documentation & Compliance

• Maintain CRM workflow timely for opening accounts for UAE and SRT/CRM for IBG countries.
• Ensure information input related to accounts is correct and identification information matches supporting documents attached to files.
• Ensure documents are complete and necessary approvals are in place as per ADIB Policy.
• Ensure KYC/EDD has been obtained for High-Risk countries.
• Verify processes are in accordance with operational procedures.
• Refer cases to GCD where Compliance standards are not maintained.

Quality Assurance & Follow-Up

• Advise business of any discrepancies or missing documents and maintain follow-up standards.
• Follow up with the service team by sending frequent emails and reminders.
• Timely submission of documents to CCU via CRM.
• Perform AECB checking for cheque book issuance.
• Update MIS and Dashboard.

Issue Resolution & Reconciliation

• Investigate customer and business inquiries and provide solutions to reported issues.
• Perform reconciliation of accounts and take corrective action on outstanding items.
• Escalate any long outstanding items.

Governance & Support

• Ensure compliance to ADIB policies, procedures, guidelines and standards.
• Undertake training programs to improve knowledge and enhance role performance.
• Assist in enhancing job knowledge of trainees and new staff recruits.
• Maintain proper time standards, good team spirit and service standards.
• Undertake any additional assignments and projects entrusted by line management.

Skills & Competencies

• Knowledge of basic requirements of banking including account opening.
• Interpersonal and relationship skills with ability to develop and sustain executive-level and internal organizational relationships across variety of roles and levels.
• Written and superior oral communications skills.
• Presentation and facilitation skills applied in both in-person and phone interactions.
• Knowledge of basic principles of customer service.
• Proficient knowledge of general office systems, PC skills, and MS Office Products.