ACCOUNT OFFICER - SECURITY OPERATIONS

Role Overview

Account Officer - Security Operations at DP World. This is an onsite role responsible for overseeing security operations and maintaining high-level client relationships to ensure business continuity and service excellence.

Company Overview

DP World is a global trade enabler operating across Ports and Terminals, Marine Services, Logistics and Technology. The company has a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents. DP World is transforming and integrating its businesses while uniting global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions. The organization is investing in innovation, from intelligent delivery systems to automated warehouse stacking, and is committed to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.

Role Purpose

The Account Officer manages onsite personnel, coordinates with internal departments for billing and recruitment, maintains client relationships, and ensures full compliance with SIRA and HSE regulations to deliver consistent service excellence and support business continuity.

Key Responsibilities

Personnel & Deployment

• Deploy onsite staff to ensure all personnel are well-groomed, adequately trained, and possess valid SIRA licenses.
• Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.
• Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.
• Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.

Client Management & Service Delivery

• Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
• Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
• Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.

Operations & Compliance

• Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.
• Supervise the team to implement all HSE regulations as per the post requirement, including HSE site visits, HSE meetings, emergency response plan implementations, and accident reporting and investigations.

Internal Coordination

• Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
• Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign-off of contract renewals.

Training & Development

• Implement continuous training programs for staff to ensure efficient post-to-post inspections and operational readiness.
• Foster a diverse work environment by guiding and motivating staff while discouraging discrimination at all levels.

Business Development

• Identify potential leads and create inquiries to support cross-selling and organizational revenue generation.

General

• Perform any other task assigned by the Line Manager.