وصف الوظيفة
Role Overview
Account Manager at JD Sports (JINGDONG Logistics), part of JD.com, a leading technology-driven supply chain and logistics solutions provider.
Company Overview
JINGDONG Logistics is part of JD.com and operates one of the most extensive logistics infrastructures in the world. The company manages more than 3,600 warehouses with over 34 million square meters of space. Its Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions. The company operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by global brands JoyLogistics and JoyExpress. Services include warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations.
Role Purpose
This role exists to develop key enterprise customers, execute sales strategies, and expand the logistics business while managing customer relationships, implementing integrated supply chain solutions, and driving continuous business optimization.
Key Responsibilities
Customer Development & Sales Performance
- Develop key enterprise customers, including Fortune 500 companies, listed companies, state-owned enterprises (SOEs), and central state-owned enterprises (CSOEs).
- Identify customer needs and develop sales strategies.
- Achieve sales targets and customer acquisition goals.
- Continuously expand the business.
Solution Development & Sales Execution
- Develop integrated logistics and supply chain solutions based on customers' procurement and supply chain needs.
- Lead commercial negotiations and contract signing.
- Manage project implementation to ensure effective execution of sales plans.
- Deliver one-stop logistics solutions.
Business Opportunity Development & Customer Management
- Continuously identify new business opportunities.
- Manage customer projects and day-to-day account operations.
- Drive business optimization and product adoption.
- Create diversified business application scenarios.
- Enhance customer engagement and service experience.
Market Insight & Cross-functional Collaboration
- Monitor industry trends, market developments, and customer needs.
- Provide timely market insights.
- Collaborate closely with Operations, Product, and Business teams.
- Ensure smooth execution of procurement, fulfillment, delivery, after-sales services, and other business processes.
Receivables Management & Customer Relationship Development
- Manage accounts receivable for customers with credit terms.
- Ensure timely payment collection.
- Provide ongoing after-sales support.
- Strengthen long-term customer relationships.
- Continuously improve customer satisfaction, loyalty, and business retention.
Qualifications & Experience
- Bachelor's degree or above; majors in Logistics, Supply Chain Management, Marketing, International Trade, or related fields preferred.
- At least 3 years of experience in B2B sales, key account development, or customer management.
- Experience in logistics, supply chain, e-commerce, or related industries preferred.
- Proven experience in developing enterprise customers, conducting commercial negotiations, and independently driving customer acquisition and project implementation.
- Strong market insight, customer needs analysis, and solution design capabilities.
Skills & Competencies
- Excellent communication and coordination skills.
- Strong cross-functional collaboration abilities.
- Customer relationship management expertise.
- Results-oriented mindset.
- Ability to work under pressure.
- Willingness to travel as required for business development.