Account Manager Transfer Agency

Role Overview

Account Manager Transfer Agency at The Apex Group, located in Bermuda.

Company Overview

The Apex Group was established in Bermuda in 2003 and is one of the world's largest fund administration and middle office solutions providers. The company operates globally across 112 offices worldwide with approximately 13,000 employees. The business provides cross-jurisdictional services, reaching globally while servicing locally.

Role Purpose

Manage transfer agency operations including investor due diligence, registration, dealing and cash processing, reconciliations, reporting, and tax compliance to support fund administration and investor services.

Key Responsibilities

Investor Due Diligence

• Perform AML screening to ensure investor compliance with money laundering regulations.
• Consider all investor types including individuals, nominees, entities, trusts, and partnerships.
• Collect and identify beneficial owners and shareholders.
• Conduct upfront and ongoing screening of investors and associated parties including ultimate beneficial owners, directors, and trustees.
• Identify and report PEPs.

Registration & Static Data

• Maintain investor registers including static data such as address, emails, PEP status, investor risk classification, and KYC renewal dates under the Continuous Monitoring Program.
• Distribute investor communications and mailings via manual email, portal, or system-generated methods.

Dealing & Cash

• Receive and process subscriptions, redemptions, transfers, and switches.
• Approve bank information for wires.
• Match money received to bank records.

Reconciliations

• Reconcile money movements related to subscriptions, redemptions, switches, and distributions.
• Investigate reconciliation breaks.
• Chase missing monies related to partial or unsettled payments.
• Ensure custodians and distributors are fully reconciled by month-end.

Reporting

• Deliver client reporting via email, system-generated reports, or portal (PFS Paxus, Apex Connect, E-front, Investment Café).
• Provide fund manager reporting on missing documents, AML status of investors, and estimated or confirmed cash flows.
• Deliver investor reporting including NAV statements, contract note confirmations for subscriptions and redemptions, capital calls, and dividend distribution notices.
• Fulfill additional investor communications requested by the Board of Directors or Investment Managers.
• Provide custodian and distributor reporting on fund settlements, contract notes, and account access for ClearStream, Allfunds, and similar platforms.
• Update family office investor accounts.

Tax, FATCA/CRS Compliance

• Collect relevant FATCA and CRS forms.
• Verify TIN and GIIN information.
• Collect tax declarations.
• Define and maintain tax status for every investor in the system.

Additional Information

• Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and engages exclusively with designated recruitment partners as needed.