Account Manager - Transfer Agency

Role Overview

Account Manager - Transfer Agency at The Apex Group. The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers, with over 13,000 employees across 112 offices worldwide.

Company Overview

The Apex Group reaches globally, services locally, and provides cross-jurisdictional services. The business is built on placing clients at the heart of everything it does and delivering fund administration and middle office solutions.

Role Purpose

Serve as a knowledgeable and professional point of contact for fund investors, fund managers, and internal teams, managing an assigned set of funds and handling fund documentation, investor registries, AML/KYC processing, and all transfer agency functions.

Key Responsibilities

AML/KYC and Compliance

• Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA Regulators, CIMA, and Apex AML Policies.
• Adhere to established policies, procedures, and controls.
• Maintain knowledge of Bermuda and BVI AML/KYC laws.

Transfer Agency Operations

• Demonstrate knowledge of all Transfer Agency functions including AML/KYC, investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, and FATCA/CRS filings.
• Coordinate with appropriate operations and CRM teams to ensure tasks are completed.
• Maintain knowledge of assigned funds, fund timelines, deal documentation, and related processes.

Fund Administration and Pricing

• Possess basic understanding of fund structures, share classes versus series, and NAV per share calculations.
• Enable publishing of correct prices to pricing vendors such as Bloomberg, Refinitiv, and Morning Star.
• Possess basic understanding of accounting related to subscriptions, redemptions, and distributions.

Stakeholder Management

• Work individually and as part of a team to cover an assigned set of funds.
• Establish good relationships with FA teams and establish workflow and procedures to ensure FA teams are updated on all TA activity to be included in NAV.
• Confident in communicating with investors and handle situations that arise in line with Apex's policies.
• Possess good email etiquette when communicating with investors and clients.
• Have good command of the English language and possess good written and communication skills.

Documentation and Governance

• Ensure investor communications are released in line with procedures and deadlines are met.
• Be responsible for fund audits in relation to any TA-related PBC requirements.
• Read, understand, and provide comments on TA-related aspects in a fund's PPM.
• Coordinate with the Corporate Secretary for any waivers or Board Resolutions required in relation to TA activity.

Planning and Project Delivery

• Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.
• Participate in special projects as assigned, including automation efforts, enhanced controls, system testing, and client research.

Qualifications & Experience

• 5–7 years of overall experience with a minimum of 3 years' experience in a Transfer Agency role.

Skills & Competencies

• Knowledge of AML/KYC laws and regulations.
• Understanding of fund structures and NAV calculations.
• Familiarity with Metrosoft screening systems.
• Knowledge of FATCA/CRS filing procedures.
• Proficiency in English, both written and spoken.
• Understanding of Arabic (written and speaking) is an added advantage.
• Strong written and verbal communication skills.
• Professional email etiquette.
• Exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Additional Information

• High level of visibility within a large organization on an upwards trajectory.
• Opportunity to be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.
• Opportunity to work with a diverse, agile, and global product line.
• Opportunity to innovate, improve processes, and make a difference.
• The Apex Group is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependents, or physical or mental disability.
• Hiring decisions are made based on skills, qualifications, and experience.
• Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position; Apex operates a direct sourcing model.