Account Manager

Role Overview

Account Manager at Masterworks (subsidiary Adree), based in Riyadh. This is a results-driven sales role focused on developing strategic customer relationships, generating new business opportunities, and achieving assigned revenue and gross profit targets across the Saudi market.

Role Purpose

Develop and manage strategic customer relationships, generate new business opportunities, and achieve assigned revenue and gross profit targets. Work across the full sales cycle from lead generation to closing and collection, managing complex opportunities in the government, semi-government, and private-sector segments.

Key Responsibilities

Customer Relationship Management

• Build and manage strong relationships with existing and prospective customers.
• Represent Adree professionally in customer meetings, industry events, and business-development activities.
• Prepare account plans and identify opportunities for cross-selling and upselling.
• Monitor competitors, market developments, and customer priorities.

Sales Development and Opportunity Management

• Develop new opportunities across government, semi-government, and private-sector accounts.
• Understand customers' business and technical requirements and position the most suitable Adree solutions and services.
• Manage the full sales cycle, including prospecting, qualification, proposal development, negotiation, closing, and collection follow-up.
• Maintain a healthy and well-qualified pipeline with clear closing plans.
• Work with Adree's technology partners and vendors to develop joint opportunities and competitive offerings.

Revenue and Target Achievement

• Achieve assigned revenue, gross profit, and new-business targets.
• Provide accurate weekly and monthly sales forecasts and performance reports.

Coordination and Support

• Coordinate closely with pre-sales teams and provide all required information within agreed timelines.
• Support the preparation of technical and commercial proposals, tenders, presentations, and demonstrations.
• Follow up on contracts, purchase orders, invoicing, and collections in coordination with the relevant internal teams.

CRM and Administrative Management

• Keep all accounts, opportunities, activities, and forecasts accurately updated in the CRM.

Qualifications & Experience

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field.
• At least 4–6 years of experience in B2B technology sales or account management.
• Proven experience in the Saudi market, preferably within digital transformation, software solutions, outsourcing, low-code platforms, quality assurance, or professional services.
• Demonstrated ability to achieve sales targets and close complex technology deals.
• Strong understanding of tendering, proposal management, and government procurement processes.
• Existing relationships within Saudi government, semi-government, or large private-sector organizations (preferred).
• Experience selling enterprise applications, digital platforms, outsourcing services, or software licenses (preferred).
• Relevant sales, cloud, low-code, or technology certifications (preferred).

Skills & Competencies

• Excellent communication, presentation, negotiation, and relationship-management skills.
• Strong commercial awareness with the ability to manage revenue, margin, and forecasting.
• Professional proficiency in both Arabic and English.
• Ability to coordinate effectively across multiple technical and business teams.
• High level of ownership, discipline, responsiveness, and attention to detail.
• Customer-focused mindset.
• Strong ownership and accountability.
• Consultative selling capability.
• Commercial and strategic thinking.
• Effective negotiation and closing.
• Collaboration and teamwork.
• Resilience and result orientation.
• Planning, organization, and consistent follow-up.
• Familiarity with CRM systems and structured opportunity-management methodologies (preferred).

Additional Information

Key Performance Indicators

• Achievement of revenue and gross profit targets.
• New customers and qualified opportunities generated.
• Pipeline value, quality, and conversion rate.
• Forecast accuracy.
• Account growth and customer retention.
• CRM accuracy and activity completion.
• Proposal and opportunity response time.
• Collection performance and overdue-payment follow-up.
• Customer satisfaction and relationship development.