Account Manager

Role Overview

Account Manager at Swiss Hospitality Company, based in Saudi Arabia.

Company Overview

Swiss Hospitality Company is a professional consulting and development company on a mission to upgrade the service quality within the hospitality and tourism industry in Saudi Arabia. The company's vision is to become the leading force for change and development in the Hospitality industry from the private sector in Saudi Arabia. The mission is to revolutionise the Hospitality industry in Saudi Arabia and enable Saudi calibers by adopting Swiss standards, international best practices and integrating fine Saudi Hospitality values.

Role Purpose

The Account Manager is responsible for driving revenue growth and market share expansion through customer acquisition and retention, market intelligence gathering, and strategic sales and marketing execution within the hospitality portfolio.

Key Responsibilities

Business Development & Strategy

• Provide market intelligence on customers, competitors and significant factors affecting markets to influence short and long-term business objectives and support decision making.
• Design and execute a sales and marketing strategy for the portfolio.
• Establish differentiation from competitors to grow market share.
• Drive growth in a focused and targeted manner to achieve business goals, including Revenue and Gross Margin.

Account & Customer Management

• Acquire new customers through improved customer satisfaction and staying close to the customer.
• Retain existing customers by anticipating and closing off potential problems and being a trusted point of contact.
• Manage accounts and drive revenue growth.

Supply Chain & Operations

• Provide strategic Supply Chain solutions.

Qualifications & Experience

• Strong understanding of business development, including management of major bids and contracts.
• Human Capital Development exposure and experience.
• Hospitality exposure and experience.
• Good working knowledge of sales force operations and sales processes for contracting business.
• Understanding of key business drivers, industry and market conditions and commercial modelling.

Skills & Competencies

• Good understanding of continuous improvement and customer value propositions.
• Strong relationship management, negotiation and problem-solving skills.
• Excellent verbal and written communication skills across a wide variety of audiences.
• Ability to craft and deliver nuanced messages.

Additional Information

• This is a key customer-facing role; travel to client sites will be required based on business needs.