وصف الوظيفة
Role Overview
Account Manager - Retail at Deliveroo, based in the UAE. Join the New Verticals Team to manage relationships with top National and SMB Retail and Non-food partners and drive growth across Deliveroo Shopping.
Company Overview
Deliveroo is one of the fastest-growing and most exciting markets in the UAE. The company operates as a major revenue channel for partners across restaurant, grocery, and retail. Deliveroo is now part of DoorDash, bringing together teams with greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.
The Account Management team oversees partner relationships and comprises passionate, dynamic team players who work collaboratively across functions. The Retail vertical, known as Deliveroo Shopping, covers a wide range of categories including gifts, electronics, beauty, stationery, and pet accessories.
Role Purpose
You will manage relationships with top Retail and Non-food partners, becoming an expert in this space as the vertical scales. You will be responsible for onboarding, maintaining, and growing partnerships while serving as the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will help new partners launch and succeed on the platform, grow existing business, and develop a best-in-class value proposition for customers in this new and exciting area of the business.
Key Responsibilities
Partner Management & Growth
- Manage relationships with top Retail and Non-food partners, becoming the expert as the vertical scales.
- Drive partner performance by owning your portfolio's business growth through proactive reporting, weekly, monthly, and quarterly meetings and reviews.
- Identify growth opportunities and work with both internal and external stakeholders to drive change and devise solutions.
- Ensure issues are addressed and accounts continue to grow.
- Represent Deliveroo across your partner's organisation and ensure internal stakeholders provide appropriate support.
Marketing & Promotional Planning
- Manage marketing and promotional planning for Retail and Non-food partners as they scale on the platform.
- Ensure ongoing development of an attractive value proposition for customers, including selection, promotions, pricing, and service levels.
Operations & Expansion
- Own the execution of site roll-outs as the proposition scales.
- Map gaps in coverage for partner expansion.
- Work closely with compliance, legal, and operations to ensure best practices.
Analysis & Reporting
- Conduct analysis and improvement projects to identify performance enhancements.
- Use data-driven insights and industry knowledge to help partners grow.
Qualifications & Experience
- 3–4 years of experience in an account management, business development, new business, or commercial role.
- Experience working within the Retail and/or Pharmacy industry is required.
- Experience working in a dynamic, high-growth company is preferable.
Skills & Competencies
- Strong negotiation skills with the ability to drive mutual value for both partners and Deliveroo.
- Partner-obsessed with effective relationship building, organisation, and communication skills via face-to-face, video, phone, or email.
- Confident working with and analysing data; able to cut through noise to understand what performance improvements will help grow Retail partners.
- Ability to make clear and actionable recommendations based on data analysis.
- Ability to create ideas and strategies to drive joint business growth with partners, with willingness to trial at pace.
- Collaborative team player able to get the best out of people around you.
- Able to work effectively with all levels of Deliveroo.
Additional Information
Why Join Deliveroo
- Make a visible impact every day; your work directly improves experiences for customers, partners, and riders.
- Learn fast in an entrepreneurial environment with autonomy, pace, and real responsibility working close to the market.
- Build a career, not just a role, by stretching yourself, developing new skills, and growing as the business evolves.
- Deliver together in an inclusive culture with collaborative, values-driven teams that support how you work best.
Recruitment Process
The interview typically includes 3–4 stages designed to let your skills shine.
Commitment to Diversity, Equity & Inclusion
Deliveroo is committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply or require reasonable adjustments during the recruitment process, you will have the opportunity to let us know once you have submitted your application.