Account Manager

Role Overview

Account Manager at CNS (part of Ghobash Group), based in Oman. The role focuses on managing and growing key accounts within the Oman market, driving business opportunities, and achieving assigned sales targets.

Company Overview

CNS is a technology company that provides digital solutions to support enterprise and human development. Founded in 1987 with over 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. The company offers expertise and best-in-class products supporting digital transformation across major industries. With offices in three countries, CNS has extensive reach and regional knowledge of Middle East markets. The company is developing pioneering software in-house to add dimension to its solutions portfolio.

Role Purpose

The Account Manager will manage and grow key accounts within the Oman market by building consultative relationships with customers, driving business opportunities from identification to closure, and positioning CNS offerings effectively to prospective customers, with a focus on System Integrators and the IT solutions landscape.

Key Responsibilities

Protect CNS Interests

• Maintain strict confidentiality of all business-related information involving CNS, its partners, suppliers, and customers.
• Ensure full compliance with company policies, procedures, and internal and external audit requirements.
• Represent CNS professionally in alignment with the company's core values.
• Adhere to ISO standards and internal governance frameworks.

Market Development and Planning

• Stay updated on market trends, customer needs, and industry developments within Oman.
• Build strong, consultative relationships with customers, including engagement at the C-level.
• Understand competitor positioning within accounts and strategically position CNS solutions.
• Stay current with strong network and relationships within the Oman market.

Portfolio and Pipeline Management

• Promote and sell CNS's full portfolio, including Servers, Storage, Networking, Security, Virtualization, Backup, Disaster Recovery, Support, and Managed Services.
• Identify and develop a pipeline of prospective customers and projects within the financial year.
• Maintain accurate sales forecasting and pipeline management.
• Drive opportunities from identification to closure, ensuring profitability for CNS.

Sales Performance and Account Growth

• Meet and exceed quarterly and annual sales targets assigned by the Sales Manager.
• Take full ownership of winning projects and expanding CNS market share within assigned segments.
• Identify and develop new business opportunities and accounts.
• Build long-term customer relationships and enhance customer satisfaction.
• Maintain strong understanding of customer requirements and buying behavior.

Technical Knowledge and Collaboration

• Demonstrate solid technical knowledge of CNS offerings.
• Utilize escalation processes where required and collaborate with internal teams including Pre-sales, Project Management, Finance, and Contracts.
• Lead sales cycles including presentations, negotiations, and deal closures.

Solution Development and Delivery

• Professionally represent CNS in all client engagements.
• Collaborate with principal partners to deliver end-to-end solutions.
• Ensure proposals are accurate, competitive, and submitted in a timely manner.
• Focus on value-based selling rather than price-driven approaches.

Qualifications & Experience

• 5–7 years of relevant experience in IT solutions or system integration sales.
• Bachelor's degree in Business Administration, IT, Engineering, or a related field.
• Strong network and relationships within the Oman market.
• Proven track record of achieving and exceeding sales targets.

Skills & Competencies

• Opportunity Qualification.
• Proposal Development.
• Negotiation and Closing.
• Account Planning and Strategy.
• Customer Relationship Management.

Additional Information

• Compliance with policies and procedures based on ISO standards adopted by CNS.