Account Manager - Mid Market

Role Overview

Coface is seeking an Account Manager to manage and grow key client relationships within the mid market portfolio. This role is based in Dubai, UAE at Sukoon Insurance – Coface Partner Office, and is responsible for driving client retention, revenue growth, and customer satisfaction while ensuring profitability and alignment with Coface's risk and underwriting standards.

Company Overview

Coface has been managing credit risk for more than 75 years to help companies navigate and grow in an uncertain and volatile environment. As a global leading player in trade credit risk management, Coface supports the growth of 100,000 clients across some 200 markets. Coface offers companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring. The company operates across a global scope with employees representing 80 nationalities working in 58 countries.

Coface is fully committed to creating a work atmosphere that respects the individualities and diversity of its teams. The company focuses on gender equity and gender balance in career opportunities and diversity in senior management roles. Coface provides a dedicated internal mobility program called "Move & Grow" to boost career growth and development. A program for newcomers provides access to information necessary for integration, including individual meetings, immersive experiences, training and informal sharing moments. A digital training platform offers a wide range of content encouraging the sharing of exchanges and experience between group employees, along with mentoring programs to support career development.

Role Purpose

Manage and develop relationships with key clients and their intermediaries to maximize revenue and retention of profitable clients within the mid market portfolio, considering loss ratio and RWE, while enhancing customer experience by promoting Coface products and increasing cross-selling and upselling opportunities.

Key Responsibilities

Marketing Action Plan Implementation

• Contribute to the design and execution of the mid market Marketing Action Plan.
• Support targeted initiatives to grow and saturate the mid market portfolio.
• Build and maintain market intelligence within the mid market segment.
• Ensure accurate reporting and updates in relevant tools.

Customer Relationship Management

• Maintain proactive and regular communication with clients and intermediaries.
• Develop strong, trust-based relationships with key stakeholders.
• Conduct client meetings, presentations, and regular follow-ups.
• Respond promptly to client queries and provide high-quality service.
• Advise clients on optimal coverage solutions.
• Prepare proposals, bids, and price quotations.

Portfolio Management

• Act as the central point of contact for assigned clients and intermediaries.
• Deliver renewal revenue and drive portfolio growth and profitability.
• Coordinate with internal stakeholders (underwriting, risk, commercial teams) for proposals and renewals.
• Maximize client satisfaction and ensure high renewal rates.
• Promote cross-selling and added-value services across all product lines.
• Monitor sales performance against targets.
• Expand existing programs to uninsured entities within client groups.
• Support regional teams in program expansion and saturation.

Market Knowledge

• Maintain strong knowledge of market trends, economic conditions, and competitors.
• Ensure full understanding of Coface products and services.
• Promote programs through regular client engagement.
• Collaborate with marketing teams on campaigns, events, and client surveys.

Communication & Coordination

• Provide regular feedback to management on client needs, market trends, and opportunities.
• Coordinate internal stakeholders to ensure efficient and high-quality service delivery.
• Represent Coface at external events to build business relationships and brand presence.

Underwriting Collaboration

• Ensure sound commercial underwriting practices in line with Coface standards.
• Work closely with underwriters to adjust policy terms as needed.
• Balance commercial objectives with risk considerations.

Risk Management & Compliance

• Share ownership of portfolio loss ratio with the Risk team.
• Ensure profitable portfolio performance.
• Adhere to Coface policies and regulatory compliance standards.

Qualifications & Experience

• 5 to 10 years of experience in Account Management within the Insurance industry.
• Strong experience in Credit Insurance is preferred.
• Degree in Finance, Business Administration, Economics, Banking or equivalent.

Skills & Competencies

• Strong relationship management and negotiation skills.
• Commercial expertise with a focus on profitability and client retention.
• Ability to manage complex international client programs.
• Solid understanding of the current economic environment and its impact on the market.
• Contract management expertise, including renewals and full contract lifecycle.
• Comfortable with technical policy wording and insurance structures.
• Ability to build long-term client relationships.
• Strong portfolio management and commercial performance.
• Effective internal coordination and stakeholder management.
• Proactive approach to business development and cross-selling.

Additional Information

• Location: Dubai, UAE (Sukoon Insurance – Coface Partner Office).
• Competitive base salary plus performance-based bonus.
• Comprehensive benefits package, including health insurance.
• Culture focused on teamwork, continuous learning, and professional development.