Account Manager – Journals & eBooks (West Africa)

Role Overview

Account Manager – Journals & eBooks (West Africa) at Informa Group Plc., a leading academic publishing and business intelligence company listed on the London Stock Exchange and member of the FTSE 100. The role is based in the Dubai office with frequent travel across West Africa and other African regions.

Company Overview

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers worldwide. Taylor & Francis Group, part of Informa, produces high-quality, peer-reviewed books and journals with unique, trusted content by expert authors. The company's purpose is to foster human progress through knowledge by encouraging and examining different ideas and voices to advance understanding globally.

Role Purpose

Lead the growth of the Journals and eBooks business in West Africa by expanding institutional sales, managing key accounts, and strengthening high-value relationships with consortiums. Drive year-on-year revenue growth, ensure deeper market penetration, and implement strategic account management initiatives aligned with regional business goals.

Key Responsibilities

Account & Relationship Management

• Cultivate strong relationships with university libraries, research institutions, and government bodies to expand market footprint.
• Act as a trusted advisor to institutions, guiding them on emerging trends in Open Access, Digital Learning, and Research Dissemination.
• Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.
• Serve as the key relationship manager for all consortiums in West Africa, negotiating deals, renewals, and strategic partnerships.

Business Growth & Revenue Management

• Achieve minimum 20% growth over previous year's revenue by identifying new business opportunities and upselling to existing clients.
• Develop and execute a strategic account plan to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.
• Work closely with Global teams to implement pricing, bundling, and subscription models that maximize revenue.
• Drive adoption of blended models and Read & Publish (R&P) agreements, ensuring alignment with evolving Open Access policies.

Market Development & Strategic Initiatives

• Identify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.
• Collaborate with marketing and product teams to position eBooks and journal collections effectively in the West African market.
• Provide market insights and competitive intelligence to shape future account strategies.

Internal Collaboration & Reporting

• Work closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.
• Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.
• Participate in regional and global account management meetings, sharing best practices and strategic inputs.

Qualifications & Experience

• 5+ years of experience in B2B account management, institutional engagement, or publishing sales (experience in eBooks, journals, or academic publishing preferred).
• Proven track record in driving revenue growth, managing high-value accounts, and closing complex deals.
• Strong experience in account management, particularly with consortiums.
• Knowledge of Open Access, Read & Publish models, and digital content licensing (strong advantage).
• Ability to travel across countries in West Africa and, if required, other African regions for key client meetings and industry events.

Skills & Competencies

• Exceptional negotiation, communication, and stakeholder management skills.

Additional Information

• Candidates must have the right to live and work in UAE. This role is based in the Dubai office and will involve frequent travel across West Africa and other African regions.
• Candidates must live within commutable distance of the Dubai office to collaborate in-person three days a week or more, with flexibility to work from home or remotely when not in the office.
• Applications close on 20 October 2026. Applications are shortlisted on a rolling basis with interviews conducted alongside advertising; early application is encouraged.
• Accessibility support available upon request; contact indulekha.singh@tandfindia.com for adjustments to participate in the hiring process or role.
• Taylor & Francis is an Equal Opportunity Employer committed to diversity, inclusion, and supporting work-life balance and wellbeing.