Account Manager - Cloud

Role Overview

Account Manager - Cloud at Alwatania Information Systems. This role is based on-site and focuses on managing and developing cloud solution accounts for key clients.

Role Purpose

Manage and develop strong, long-term relationships with key clients, act as the primary point of contact for assigned accounts, and drive revenue growth through the expansion of cloud solutions while ensuring high levels of customer satisfaction.

Key Responsibilities

Client Relationship Management

• Manage and develop strong, long-term relationships with key clients.
• Act as the primary point of contact for assigned accounts and ensure high levels of customer satisfaction.
• Conduct regular account reviews and identify opportunities for improving customer engagement and revenue.
• Follow up on customer issues and coordinate with relevant teams to ensure timely resolution.

Sales & Opportunity Development

• Identify new business opportunities and expand existing accounts through cross-selling and up-selling cloud solutions.
• Develop and maintain a healthy sales pipeline and provide accurate sales forecasts.
• Manage the complete sales cycle from opportunity identification through negotiation, closing, and handover to delivery.
• Monitor market trends, competitors, and emerging cloud technologies to identify new business opportunities.
• Achieve assigned sales, revenue, and customer retention targets.

Solution Development & Proposal

• Understand customers' business and technical requirements and translate them into suitable cloud solutions.
• Work closely with Cloud Architects, Presales, Delivery, and Technical teams to develop appropriate solutions and proposals.
• Prepare and deliver commercial proposals, presentations, and solution offerings to customers.

Commercial Management

• Negotiate contracts, pricing, and commercial terms within company guidelines.
• Maintain accurate customer and opportunity information in the CRM system.

Implementation Coordination

• Coordinate with internal teams to ensure smooth implementation and delivery of sold solutions.

Qualifications & Experience

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• 3–5 years of experience in Account Management, IT Sales, Cloud Sales, or Technology Solutions.
• Proven experience managing B2B technology accounts and developing client relationships.
• Experience in selling IT services, cloud solutions, managed services, or digital transformation solutions.
• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud is preferred.

Skills & Competencies

• Good understanding of cloud computing concepts and services.
• Strong commercial and negotiation skills.
• Experience managing sales pipelines and using CRM systems.
• Strong communication, presentation, and relationship-building skills.
• Ability to work effectively with both technical and business stakeholders.
• Good command of English, written and spoken.