وصف الوظيفة
Role Overview
Account Manager - Aviation Partner Solutions at Transguard Group, based in Dubai.
Role Purpose
Maintain, retain, enhance, and grow revenue across aviation client contracts while forming strategic partnerships with current and potential clients in the aviation sector. Serve as the primary point of contact for the Operations team, ensuring data integrity and accuracy while liaising with internal stakeholders across finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.
Key Responsibilities
Financial Performance
- Develop business growth of the account by identifying new opportunities and understanding the commercial aspects of the contract.
- Manage service delivery within the boundaries of the contract.
- Prepare quarterly reports with monthly operational data to support financial performance review of contracts.
- Monitor billable versus non-billable staff.
- Report any contract variations to the Divisional Manager and ensure these are reviewed and agreed with the client.
- Own overall performance of the department as prescribed in business units' scorecards.
- Ensure accuracy of monthly billing and timely collection of invoices.
- Deliver against client Service Level Agreements and Key Performance Indicators.
Customer & Partnership Management
- Develop strong working relationships with clients through regular meetings to ensure smooth contract execution and identify additional business opportunities.
- Undertake site visits to view staff performance and resolve client issues regarding service quality.
- Monitor service delivery against contract terms to ensure alignment between client and Business Unit Head.
- Plan ahead and collaborate with clients on new requirements to manage future peaks and troughs successfully.
- Ensure work schedules developed for staff match client requirements.
Operations & Team Management
- Monitor all processes applied by team members to ensure efficiency and effectiveness.
- Manage the team in line with all Performance Manager Standard Operating Procedures throughout their employee lifecycle.
- Manage operations team members and on-site employees including facilitating regular staff meetings, conducting site visits to monitor performance, and motivating staff.
- Resolve staff issues by liaising with relevant departments.
- Monitor absenteeism and attrition.
- Deliver induction training and other mandatory trainings as applicable.
- Plan staff mobilization according to agreed timescales with the client.
Continuous Improvement & Development
- Establish an environment that strives for continuous improvement by encouraging employee contributions.
- Maximize employee potential by devising training and development strategies.
- Encourage cross-team activities and participation through coaching and mentoring approaches.
- Provide constructive ideas for improvements in processes and procedures that deliver efficiencies and service enhancement.
- Monitor absence and accident rates and undertake corrective actions as required.
- Monitor staff performance and nominate staff for the employee of the month award where criteria are met.
- Monitor that work schedules are being followed by the operations team.
Qualifications & Experience
- 5–7 years of experience within a similar industry.
- Bachelor's University Degree in Finance or a related field.
- Financial acumen is a plus.
- IATA or IOSH qualification is advantageous.
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