وصف الوظيفة
Role Overview
Account Manager at JINGDONG Logistics (JD Logistics), part of JD.com, based globally across our logistics operations.
Company Overview
JINGDONG Logistics is a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfillment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
We operate one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. We operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress.
The team values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Role Purpose
Develop and manage key enterprise customer accounts, identify business opportunities, and deliver integrated logistics and supply chain solutions. Drive sales performance, ensure effective customer engagement, and maintain long-term relationships that enhance customer satisfaction and business retention.
Key Responsibilities
Customer Development & Sales Performance
- Develop key enterprise customers, including Fortune 500 companies, listed companies, state-owned enterprises (SOEs), and central state-owned enterprises (CSOEs).
- Identify customer needs and develop and execute sales strategies.
- Achieve sales targets and customer acquisition goals.
- Continuously expand the business.
Solution Development & Sales Execution
- Develop integrated logistics and supply chain solutions based on customers' procurement and supply chain needs.
- Lead commercial negotiations and contract signing.
- Ensure effective execution of sales plans and project implementation.
- Deliver one-stop logistics solutions.
Business Opportunity Development & Customer Management
- Continuously identify new business opportunities.
- Manage customer projects and day-to-day account operations.
- Drive business optimization and product adoption.
- Create diversified business application scenarios.
- Enhance customer engagement and service experience.
Market Insight & Cross-functional Collaboration
- Monitor industry trends, market developments, and customer needs.
- Provide timely market insights to internal teams.
- Collaborate closely with Operations, Product, and Business teams.
- Ensure smooth execution of procurement, fulfillment, delivery, after-sales services, and other business processes.
Receivables Management & Customer Relationship Development
- Manage accounts receivable for customers with credit terms.
- Ensure timely payment collection.
- Provide ongoing after-sales support.
- Strengthen long-term customer relationships.
- Continuously improve customer satisfaction, loyalty, and business retention.
Qualifications & Experience
- Bachelor's degree or above; majors in Logistics, Supply Chain Management, Marketing, International Trade, or related fields are preferred.
- At least 3 years of experience in B2B sales, key account development, or customer management.
- Experience in logistics, supply chain, e-commerce, or related industries is preferred.
- Proven experience in developing enterprise customers, conducting commercial negotiations, and independently driving customer acquisition and project implementation.
- Strong market insight, customer needs analysis, and solution design capabilities.
Skills & Competencies
- Excellent communication, coordination, and cross-functional collaboration skills.
- Strong customer relationship management skills.
- Results-oriented mindset.
- Ability to work under pressure.
- Willingness to travel as required for business development.