Account Lead - Middle East - Fintech Ancillaries (100% Remote - Dubai)

Role Overview

Account Lead - Middle East - Fintech Ancillaries at Hopper, 100% remote, based in Dubai.

Company Overview

Hopper is a well-funded travel platform and fintech provider on a mission to become the leading travel platform globally. The company powers Hopper's mobile app, website, and B2B business division HTS (Hopper Technology Solutions). Hopper combines a world-class travel agency offering with proprietary fintech products to bring transparency, flexibility, and savings to travelers globally. The Hopper app has been downloaded over 120 million times, with 70% of users being Gen Z and millennials. Through HTS, the company supercharges partners' direct channels by integrating fintech products on their sites or powering end-to-end travel portals. Partners include Capital One, Nubank, Air Canada, Uber, CommBank, and Flair Airlines. Hopper has been named the #1 most innovative company in travel by Fast Company, is the #3 largest online travel agency in North America, and has raised over $750 million USD in private capital backed by major institutional investors and banks. Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels yearly. Almost 30% of app customers purchase at least one fintech product when making a booking.

Role Purpose

Drive the success of Hopper's fintech solutions with airline partners across the Middle East and North Africa. Work at the intersection of strategy, product development, and partnership management to launch new products, optimize and grow existing solutions, and develop new opportunities that drive business growth and enhance the traveler experience. Ensure fintech products align with airline business objectives and success metrics.

Key Responsibilities

Strategic Partnerships

• Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Build trust with partners and internal teams through clarity, consistency, and professionalism.

Product Development & Innovation

• Lead the development and launch of new fintech products for airlines, driving product vision and collaborating with internal teams.
• Ensure alignment with airline partners' goals and success metrics.
• Identify new opportunities for innovation by staying up-to-date with fintech and travel industry trends.
• Anticipate market shifts and identify new opportunities in the fintech and travel spaces.

Product Optimization & Growth

• Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs.
• Maximize ancillary revenue opportunities through existing solution optimization.

Product Implementation & Delivery

• Lead product implementations and delivery for diverse accounts.
• Manage projects and stakeholder relationships throughout implementation.
• Maintain documentation and execute user acceptance testing.
• Perform issue triaging and resolution.

Analytics & Insights

• Leverage analytical tools and data to monitor product performance and assess customer feedback.
• Make data-backed decisions to optimize product offerings.

Cross-Functional Collaboration

• Work closely with internal teams including engineering, design, marketing, and customer success to deliver seamless product experiences.

Qualifications & Experience

• Proven ability to manage and grow strategic partnerships.
• Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry strongly preferred.
• Native Arabic speaker with fluency in English, with ability to communicate effectively with Middle East and North Africa partners and stakeholders.

Skills & Competencies

• Strong interpersonal and communication skills to engage with stakeholders at all levels.
• Excellent analytical skills with experience in data-driven decision-making.
• Ability in prototyping products, features, or workflows with AI tooling such as LLM (Claude, Gemini, ChatGPT, etc.).
• Creativity and strategic thinking.
• Strong project management and organizational skills.

Additional Information

• Well-funded and proven startup with large ambitions, competitive salary, and upsides of pre-IPO equity packages.
• Hopper covers 100% of employee premiums for employer-of-record (EOR) offered supplemental insurance including coverage for Medical and Dental.
• Generous parental leave, much above industry standards.
• Access to co-working space on demand through FlexDesk and work-from-home stipend.
• Housing and Transportation Benefit.
• Carrot Cash travel stipend.
• Unlimited PTO.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams with opportunity for massive impact.