وصف الوظيفة
Role Overview
Account Executive - Workforce Solutions at Transguard Group, headquartered in DAFZA, Dubai Airport Free Zone.
Role Purpose
Act as the primary point of contact for the delivery of HR services to assigned key accounts, ensuring customer expectations are exceeded through exceptional service delivery and adherence to standard operating procedures.
Key Responsibilities
Financial Management
- Manage Account Administration team to ensure accurate and on-time payroll processing and invoicing completed monthly.
- Own contract profitability by identifying negative and positive impacts and implementing actions to achieve optimal profitability.
- Develop basic understanding of revenue and costing to draft costing sheets.
- Identify new business opportunities within existing accounts and pitch additional services to clients.
Customer Relationships
- Draft, review and negotiate client contracts, annexures and addendums under supervision of Account Manager.
- Develop and maintain relationships with clients to understand staffing needs and provide tailored solutions.
- Meet with clients regularly to strengthen partnerships.
- Deliver excellent customer service by ensuring day-to-day operations are completed within agreed timeframes.
- Share updates and trackers while following internal processes and compliance requirements.
- Work closely with support teams to ensure smooth delivery of HR services including recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.
Process Coordination
- Understand and coordinate the day-to-day running and maintenance of each account including Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and establish and monitor Key Performance Indicators (KPIs) for contracts.
- Liaise with WFS HR Admin team for new hirings, offer and employment contract issuance, visa renewals, medical insurance, ad hoc requests, visa cancellations, passport and residence visa expiry tracking, and immigration status monitoring and absconder prevention.
- Liaise with Payroll team for salary and full and final processing as per agreed timelines.
Innovation & Improvement
- Keep up to date with industry trends and competitor activities to stay ahead in the market.
- Solve problems for any issues that arise or identify areas of potential risk and highlight to Line Manager as necessary.
- Provide solution-oriented insights into continuous improvements for smoother workflow.
- Participate in continuous improvement initiatives to bring efficiency and savings.
Qualifications & Experience
- 2 years of HR outsourcing experience in a customer-facing role.
- Experience with issuing quotations, tracking purchase orders, payroll, and invoicing.
Skills & Competencies
- Excellent written and verbal communication skills in English (essential).
- Strong problem-solving skills.
- Strong MS Office skills (essential).
- Experience with SAP Ariba, Oracle, and/or Salesforce (advantageous).
- Teamwork and collaboration skills (essential).
- Ability to take direction and apply processes into day-to-day activities.
- Additional languages (beneficial).
Additional Information
- Valid UAE driver's license and own car (advantageous).
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