Account Executive-Workforce Solutions

Role Overview

Account Executive–Workforce Solutions at Transguard Group, based at the company headquarters in DAFA, Dubai Airport Free Zone.

Role Purpose

Act as the day-to-day point of contact for the delivery of HR services to assigned key accounts. Exceed customer expectations through exceptional service delivery, ensure all operations align with standard operating procedures, and drive profitability and growth within the account portfolio.

Key Responsibilities

Financial Management

• Manage Account Administration team to ensure accurate and on-time payroll processing and invoicing is completed monthly.
• Own contract profitability by identifying negative and positive impacts and implementing actions to achieve optimal profitability.
• Demonstrate basic understanding of revenue and costing to draft costing sheets.
• Identify new business opportunities within existing accounts and pitch additional services to clients.

Customer Relationship Management

• Draft, review and negotiate client contracts, annexures and addendums under the supervision of Account Manager.
• Develop and maintain relationships with clients to understand their staffing needs and provide tailored solutions.
• Meet with clients regularly to align on service expectations and delivery.
• Provide excellent customer service by ensuring day-to-day operations are delivered within agreed timeframes.
• Share updates and trackers while following internal processes and compliance requirements.

Service Delivery & Operations

• Work closely with support teams to ensure smooth delivery of HR services including recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.
• Understand and coordinate the day-to-day running and maintenance of each account, including Standard Operating Procedures (SOPs) and Standard Work Instructions (SWIs).
• Establish and monitor Key Performance Indicators (KPIs) for the contracts.
• Liaise with WFS HR Admin team for new hirings, offer and employment contract issuance, visa renewals, medical insurance, ad hoc requests, visa cancellations, and passport and residence visa expiry monitoring.
• Keep close attention to employee immigration status and potential absconders.
• Liaise with Payroll team for salary and full and final processing as per agreed timelines.

Continuous Improvement & Strategy

• Keep up to date with industry trends and competitor activities to stay ahead in the market.
• Solve problems for any issues which may arise or any areas of potential risk and highlight to Line Manager as necessary.
• Demonstrate solution-oriented thinking and ability to provide insights into continuous improvements for smoother workflow.
• Participate in continuous improvement initiatives to bring efficiency and savings.

Qualifications & Experience

• 2 years of HR outsourcing experience in a customer-facing role.
• Experience with issuing quotations, tracking purchase orders, payroll, and invoicing.

Skills & Competencies

• Excellent written and verbal communication skills in English (essential).
• Strong problem-solving skills.
• Strong MS Office skills (essential).
• Teamwork and collaboration skills.
• Ability to take direction and apply processes into day-to-day activities.
• Experience in SAP Ariba, Oracle, and/or Salesforce (advantageous).
• Additional languages (beneficial).

Additional Information

• Valid UAE driver's license and own car (advantageous).