Account Executive-Workforce Solutions

Role Overview

Account Executive – Workforce Solutions at Transguard Group, based in DAFZA, Dubai Airport Free Zone.

Role Purpose

Act as the day-to-day point of contact for the delivery of HR services to assigned key accounts. Exceed customer expectations through exceptional service delivery aligned with standard operating procedures while managing account profitability and identifying growth opportunities.

Key Responsibilities

Financial Management

• Manage Account Administration team to ensure accurate and on-time payroll processing and invoicing is completed monthly.
• Own contract profitability; identify negative and positive impacts and implement actions to ensure optimal profitability is achieved.
• Demonstrate basic understanding of revenue and costing to draft costing sheets.
• Identify new business opportunities within existing accounts and pitch additional services to clients.

Customer Management

• Draft, review and negotiate client contracts, annexures and addendums under the supervision of Account Manager.
• Develop and maintain relationships with clients to understand their staffing needs and provide tailored solutions; meet with clients regularly.
• Deliver excellent customer service by ensuring day-to-day operations are completed within agreed timeframes; share updates and trackers while following internal processes and compliance requirements.
• Partner closely with support teams to ensure smooth delivery of HR services: recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.

Process & Operations

• Understand and coordinate day-to-day running and maintenance of each account, including Standard Operating Procedures (SOPs) and Standard Work Instructions (SWIs); establish and monitor Key Performance Indicators (KPIs) for contracts.
• Liaise with WFS HR Admin team for new hirings, offer and employment contract issuance, visa renewals, medical insurance, ad hoc requests, visa cancellations, and passport and residence visa expiry; maintain close attention to immigration status and potential absconders.
• Liaise with Payroll team for salary and full & final processing as per agreed timelines.

Innovation & Continuous Improvement

• Keep up to date with industry trends and competitor activities to stay ahead in the market.
• Solve problems for issues that arise or areas of potential risk; highlight findings to Line Manager as necessary.
• Provide solution-oriented insights into continuous improvements for smoother workflow.
• Participate in continuous improvement initiatives to bring efficiency and savings.

Qualifications & Experience

• Two years of HR outsourcing experience in a customer-facing role.
• Experience with issuing quotations, tracking purchase orders, payroll, and invoicing.

Skills & Competencies

• Excellent written and verbal communication skills in English, essential.
• Strong problem-solving skills.
• Strong MS Office skills, essential.
• Teamwork and collaboration experience, essential.
• Ability to take direction and apply processes into day-to-day activities.
• Experience in SAP Ariba, Oracle, and/or Salesforce is an advantage.
• Additional languages are beneficial.

Additional Information

• Valid UAE driver's license and own car would be an advantage.