وصف الوظيفة
Role Overview
Account Executive at Shipa Delivery, located in Saudi Arabia. This is a junior-level role supporting the account management function for a GCC-wide parcel delivery platform.
Company Overview
Shipa Delivery is an online platform that enables businesses and consumers to send and receive parcels within the GCC. The company operates a network of delivery assets and services accessible via mobile apps and online business dashboards, offering collection within one hour, on-demand delivery, same-day delivery, next-day delivery, and cross-border delivery services. The technology stack includes real-time parcel tracking via GPS and integrated solutions for businesses to streamline last-mile logistics and automate delivery management.
Role Purpose
Support the account management function by coordinating with customers and internal teams to ensure smooth day-to-day operations and maintain strong customer relationships through timely communication and issue resolution.
Key Responsibilities
Customer Coordination
- Support assigned customer accounts and assist in day-to-day account coordination.
- Communicate with customers to understand service requirements and share updates.
- Maintain accurate customer data and documentation.
Internal Coordination
- Coordinate with internal teams (operations, finance, support) to ensure smooth execution.
- Support senior account team members in ongoing account activities.
Service Management
- Follow up on service-related issues and support their timely resolution.
- Ensure adherence to company processes and service standards.
Reporting
- Assist in preparing basic reports using MS Excel.
Qualifications & Experience
- Bachelor's degree in Business, Logistics, or a related field.
- 0–2 years of experience in account management, customer service, or operations.
Skills & Competencies
- Strong communication and coordination skills.
- Ability to work cross-functionally in a fast-paced environment.
- Proficiency in MS Excel and basic reporting.
Additional Information
- Saudi National candidates only.