Account Executive-Kitchen Maintenance Solutions

Role Overview

Account Executive – Kitchen Maintenance Solutions at Transguard Group, located at Headquarters in DAFZA, Dubai Airport Freezone.

Role Purpose

Manage allocated customer accounts in line with contracted agreements, ensuring 100% client retention, account growth, and customer satisfaction while balancing client needs against business profitability and delivering end-to-end service excellence.

Key Responsibilities

Financial Management

• Drive contract profitability through understanding of key performance indicators on each contract.
• Own organic growth and new business opportunities within assigned accounts.
• Drive ad-hoc revenue generation from existing clients.
• Grow business within the Abu Dhabi region from a ground-up approach.

Customer Management

• Develop strong working relationships with clients and hold regular client meetings to ensure smooth contract operation.
• Resolve issues as they arise, anticipating potential problems through active collaboration between technical and client operations teams.
• Monitor and manage communication channels between client and technical team to ensure needs are met.
• Drive operational excellence across assigned accounts, delivering exceptional service and client delivery.
• Identify new opportunities, clients, food and beverage groups within the region and key contacts.
• Schedule meetings and appointments between clients and senior management of Transguard KMS.

Process & Performance

• Manage accountability for client Service Level Agreement and Key Performance Indicator performance.
• Ensure correct workflow processes are in place and followed by reporting teams.
• Track and measure key market movers within the region, including new openings, expansions, and closures; identify and communicate opportunities from this data.

Innovation & Improvement

• Identify areas where repetitive tasks can be automated.
• Identify cost-saving initiatives and process improvements.

Qualifications & Experience

• 5 years of experience in a similar role.
• Strong understanding of UAE food and beverage market expectations.

Skills & Competencies

• UAE Driver's License (essential).
• Excellent computer and reporting skills.
• Excellent commercial awareness and ability to lead sales initiatives.
• Ability to deliver complex managed solutions.
• English fluency (mandatory).