وصف الوظيفة
Role Overview
Account Executive - Enterprise at Lucidya. The role is based in Saudi Arabia and focuses on driving enterprise segment growth and revenue.
Company Overview
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. The platform uses proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Role Purpose
You will sit at the front line of enterprise AI adoption, helping major organizations in BFSI, telecom, media, retail, and large-scale sectors rethink how they understand and engage millions of customers. You will directly influence how fast Lucidya grows in the enterprise segment and demonstrate impact with some of the region's largest companies.
Key Responsibilities
Revenue & Account Management
- Own enterprise revenue targets and drive meaningful ARR growth.
- Build strategic account plans that map influence, risk, timing, and internal politics beyond identifying decision makers.
- Obsess over pipeline quality, not just quantity, forecasting accurately and knowing exactly where every deal stands.
- You are responsible for outcomes: revenue, strategic logos, and long-term enterprise relationships.
Sales Execution
- Run full sales cycles end-to-end: discovery, demo, business case development, executive alignment, negotiation, and close.
- Lead value-based conversations with C-level stakeholders (CEO, CMO, CIO, CX leaders), not just product demos.
- Translate complex AI capabilities into business outcomes—cost savings, retention improvement, revenue growth.
- Confidently handle objections.
- Move deals forward proactively rather than waiting for movement.
Cross-Functional Collaboration
- Partner closely with Solutions, Product, and Customer Success to ensure smooth handovers and successful onboarding.
- Collaborate internally without blame; problem-solve with product and marketing teams.
Market & Continuous Learning
- Learn continuously about the market, competitors, and the evolving AI landscape.
Qualifications & Experience
- 7+ years in enterprise SaaS or technology sales with consistent track record of hitting or exceeding quota.
- Comfortable selling into large, complex organizations where decisions involve multiple stakeholders and extended timelines.
- Experience in analytics, CX platforms, social listening, or AI-based solutions is ideal.
- A strong network within Saudi enterprise organizations is a major plus.
Skills & Competencies
- Confident in executive rooms with ability to simplify AI and analytics into clear business value.
- Commercially sharp understanding of margins, contract structures, and negotiation dynamics.
- Proactive: follow up without being asked, prepare thoroughly before meetings, anticipate objections.
- Ambitious but humble, competitive but ethical, outcome-driven rather than ego-driven.
- Comfortable in a fast-scaling environment where structure evolves.
Additional Information
The hiring process includes: screening call with Talent Acquisition, technical interview and deep dive with Enterprise Sales Manager, case study presentation, and offer.