Accommodation Attendant

Role Overview

Accommodation Attendant at Hilton. This role supports the Human Resources team by maintaining team member accommodations and ensuring a clean, comfortable, and welcoming environment.

Company Overview

Hilton is a leading global hospitality company offering a range of accommodations from luxury full-service hotels and resorts to extended-stay suites and mid-priced hotels. Guided by the vision "to fill the earth with the light and warmth of hospitality," Hilton is committed to delivering exceptional guest experiences around the world. Team Members are at the heart of everything Hilton does and are essential to creating remarkable hospitality experiences every day.

Role Purpose

You will ensure team member accommodations are clean, organized, and ready for occupancy, support onboarding and offboarding processes, maintain HR office spaces, and assist the HR team with daily operational activities that contribute to an exceptional team member experience.

Key Responsibilities

Accommodation Management

• Clean accommodation rooms and apartments after offboardings and as required.
• Facilitate the onboarding process for new team members, ensuring that their apartments are ready to occupy.
• Conduct apartment inspections during team member offboarding, collecting keys, and ensuring a smooth transition for departing team members.
• Perform regular and thorough inspection of team member apartments according to established cleanliness standards and policies.
• Report to HR Director to coordinate accommodation availability for new hires and departing team members.
• Maintain accurate records of apartment assignments, cleaning schedules, and occupancy status.
• Manage building and parking access cards.
• Maintain the accommodation inventory and stores and report to HR Director accordingly.

Maintenance & Pest Control

• Address specific maintenance and cleanliness issues promptly to maintain high standards.
• Implement and manage pest control measures to prevent and address pest issues in team member apartments.
• Coordinate with external pest control services to conduct regular inspections and treatments, ensuring a pest-free living environment.
• Educate team members on best practices for preventing and reporting pest issues.

Office & Facility Operations

• Maintain the cleanliness and organization of the HR office, pantry, and common areas to provide a professional working environment.
• Organize and maintain HR office stores, archives, and filing areas to ensure proper document storage and accessibility.
• Ensure team member recreation areas are clean, organized, and adequately stocked.
• Assist the Director of Human Resources and the HR team with hospitality arrangements, including preparing coffee, tea, and refreshments for meetings and visitors.
• Coordinate and manage team members' transportation schedules and oversee the daily operation of the team member restaurant, ensuring efficient service, cleanliness, and compliance with company standards.
• Support general office administrative and operational tasks as assigned by the Director of Human Resources.

Collaboration & Coordination

• Collaborate with HR and other departments to coordinate accommodation needs for team members.

Qualifications & Experience

• Ability to arrive to work on time and when scheduled.
• Ability to read and recognize room and floor numbers.
• Ability to follow all health and safety procedures and to recognize and act in emergency situations.

Skills & Competencies

• Physically able to move large objects such as carts, large bags of linen, and ironing boards.
• Physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles, and chemical dispensers.
• Ability to communicate effectively with team members verbally or in written form.
• Ability to learn, follow, and enforce standards of cleanliness as they apply to all aspects of rooms.