Abercrombie & Fitch / Hollister - Team Leader (Key Holder), Dubai

Role Overview

Team Leader (Key Holder) at Abercrombie & Fitch / Hollister, Dubai. This is a full-time position.

Company Overview

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials. The company operates a family of brands, including Abercrombie and Hollister, each committed to offering products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Role Purpose

A Key Holder drives the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders lead a team of associates to ensure operational tasks and procedures are successful, with the customer at the center of everything the company does.

Key Responsibilities

Leadership & Team Management

• Lead a team of associates to successful completion of operational tasks and procedures.
• Be assertive, analytical and trustworthy as a leader of a multi-million dollar business.

Store Operations

• Ensure opening and closing routines are completed.
• Oversee store presentation and sales floor supervision.

Training & Development

• Deliver training and development to team members.
• Utilize applied learning to evolve as a business leader and improve store results.

Customer Experience

• Ensure a differentiated customer experience is delivered consistently.
• Keep the customer at the center of all operations.

Compliance & Asset Protection

• Uphold policies and procedures adherence.
• Manage asset protection responsibilities.

Communication

• Facilitate clear communication across the team and with management.

Qualifications & Experience

• Minimum 1 year experience as Supervisor or Manager.

Skills & Competencies

• Work Ethic
• Assertiveness
• Applied Learning
• Attention to Detail
• Analytical Skills
• Adaptability and Flexibility
• Multi-Tasking
• Stress Tolerance

Additional Information

Benefits

• Quarterly Incentive Bonus Program
• Annual return flight ticket
• Paid Time Off
• 3 Paid Comp Days
• Merchandise Discount
• Medical, Dental, Health and Life Insurance
• Associate Assistance Program – professional and confidential mental and behavioral health counseling
• Carrot Fertility and Adoption
• Headspace mental health and wellness application membership
• Paid Parental and Adoption Leave
• Training and Development
• Opportunities for Career Advancement; the company believes in promoting from within

Some of the above benefits can be availed upon completion of the probationary period.