وصف الوظيفة
Role Overview
3PL Business Development Specialist at Tamer Group.
Role Purpose
Build and manage customer relationships, identify sales opportunities, and develop new business within the third-party logistics sector by clarifying customer needs, presenting tailored solutions, and ensuring ongoing account engagement and compliance.
Key Responsibilities
Customer Needs Clarification
- Set clear objectives for each sales call or meeting.
- Tailor standard materials to create presentations for decision-makers and influencers within the customer organization.
- Ask relevant questions to gather information, evaluate customer interest level, and identify areas requiring further explanation.
Customer Relationship Development & Prospecting
- Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns.
- Build new relationships through systematic outreach and engagement.
- Act as first point of contact for customer queries and complaints.
- Resolve customer issues and refer complex matters to others as appropriate.
- Ensure customers receive appropriate responses to all inquiries.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts.
- Participate in trade shows and conferences to identify new prospects.
Sales Solutions
- Identify products or services that best meet the customer's stated needs.
- Use personal expertise to propose quantities and product configurations.
- Explain product selections to customers.
- Invite customers to purchase at standard price and terms and conditions of sale.
Customer Relationship Management & Account Management
- Develop and implement customer contact plans to communicate product launches and engage customers in relevant sales campaigns.
- Monitor team members' use of the CRM system.
- Identify and resolve standard CRM issues and escalate problems to senior management as appropriate.
Operational Compliance
- Identify instances of noncompliance with organizational policies, procedures, and relevant regulatory codes and codes of conduct within the team.
- Report noncompliance instances and escalate issues as appropriate.
Personal Capability Building
- Participate in assessment and development planning activities.
- Engage in formal and informal training and coaching.
- Gain or maintain external professional accreditation relevant to the role.
- Maintain understanding of relevant technology, external regulation, and industry best practices through ongoing education, conference attendance, and specialist media review.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—