خدمة عملاء

Role Overview

Customer Service Representative at Aofgroup. The role is responsible for serving customers, responding to inquiries and requests, resolving problems and complaints, and providing appropriate information while ensuring customer satisfaction and compliance with company policies.

Key Responsibilities

Customer Inquiries and Communication

• Receive and respond to customer inquiries.
• Handle angry customers with professionalism.
• Provide information about products or services.

Problem Resolution

• Resolve customer problems and complaints.
• Follow up on customer complaints to ensure closure.
• Coordinate with other departments to resolve issues.

Order and Request Management

• Monitor customer requests and ensure they are fulfilled.
• Track customer orders through to completion.

Documentation and Systems

• Record customer data and notes in the system.
• Maintain proficiency with computer systems and databases.

Performance and Compliance

• Maintain a high level of customer satisfaction.
• Comply with company procedures and policies.
• Achieve performance indicators and targets.

Qualifications & Experience

• Secondary school certificate, diploma, or bachelor's degree, depending on the position.

Skills & Competencies

• Excellent communication and listening skills.
• Polite and respectful approach to interactions.
• Problem-solving ability.
• Ability to handle work pressure and manage a large volume of customers.
• Proficiency with computer systems.
• Fast learning and adaptability.
• English language skills (required or advantageous, depending on role).